Save your money! There are more free games out than in this app.
2 others are completely locked up.
What did I do wrong, I paid for it. But I am very disappointed. I leave feedback, but they never get back to me.
Response from developer
Thank you for your feedback! We are sorry for the issue you face. Please, contact us at support@brainbloom.me and we will resolve this and add a 1 month of free Premium as a gesture of gratitude.
Overcharged can’t cancel
This app does not function for me
I have tried the phone number and no one is ever available to take my call at that time. I have emailed the address given only to have my system tell me it is undeliverable.
Any hints on how I can either access the sign-in part of the app or get a refund?
Any help would be appreciated.
Broken games waste of money
Response from developer
Thank you for your feedback! We are sorry for the issue you face. Please, contact us at support@brainbloom.me and we will resolve this and add a 1 month of free Premium as a gesture of gratitude.
Fraudulent charges
Fraudulent charges of 49.99 twice a month
Then they started up again now in December. I had to block my bank account until I receive new card.
Check your bank accounts- hopefully you don’t have the same issues.
Response from developer
We’re very sorry to hear about this situation and understand how frustrating it must be. If the subscription was canceled, there should not have been any charges without your consent. Please reach out to our support team at support@brainbloom.me so we can investigate this further and resolve the issue promptly. We want to ensure this is fully addressed for you. Thank you for bringing this to our attention—we’re here to help!
Brainbloom
Response from developer
Hello, I’m very sorry to hear about your experience and the difficulty in finding support. I understand how important it is to have a straightforward way to manage your subscription, especially if you're considering cancellation. To resolve this, please feel free to reach out to our customer service team via email at upport@brainbloom.me or by phone at +16503197416, and we’ll ensure your cancellation is processed promptly. Additionally, for future reference, you can find full instructions on managing or canceling your subscription as well as our support contact details directly in the app under Settings > Subscription Terms. Thank you for bringing this to our attention, and I apologize for the inconvenience. We’re here to help make this right for you.
Finally new games
Response from developer
Hello, Thank you for your feedback! We're thrilled to hear that you're enjoying the new games and tests. 😊 We’re constantly working on expanding content, and we appreciate your excitement for faster updates—it's motivating to know users like you are eager for more! We’ll keep pushing to bring fresh updates as quickly as possible. Thanks for being part of our community and for sharing your thoughts!
You do not get the games it shows
Plus one that does not work.
I like the idea, but I am disapoonted
Response from developer
Thank you for your feedback! We are sorry for the issue you face. Please, contact us at support@brainbloom.me and we will resolve this and add a 1 month of free Premium as a gesture of gratitude.
Charges
Response from developer
I'm very sorry to hear about the issues you've encountered with billing and support. I understand how frustrating it must be to experience multiple charges and have difficulty reaching someone to assist. Please know that we're here to help resolve this for you as quickly as possible. For immediate assistance, you can reach our dedicated support team at support@brainbloom.me OR reach us by phone at +16503197416.. They are available to handle billing inquiries and provide refunds for any unintentional charges. Regarding the app's compatibility with your MacBook, our team is working to expand device compatibility, but for now, the app is optimized primarily for mobile devices. We apologize for any confusion this may have caused. Thank you for your patience, and we will ensure your issue is handled promptly.
