Poor Account Control Features
I attempted to cancel my trial on October 11, 2024. Because there is no user account control feature I was forced to contact customer service. Customer Service response was received on October 14. When I replied to Customer Service on Oct 15, my account has already been charged.
I requested a refund AND CANCELATION of my account. The next email from Customer Service confirmed my cancellation request and indicated no refunds would be given.
Even though I attempted to cancel my free trial on my own Oct 11, 2024, a full 3 days prior to the auto renewal, I am still being charged.
It's impossible for me to recommend using this app when there are so many others that work as well AND HAVE MORE USER DRIVEN ACCOUNT CONTROL.
Moral of the story, don't sign up for apps that require you to contact their customer service team for cancellation or termination of account.
Response from developer
Thank you for reaching out and sharing your experience with us. We are truly sorry for the inconvenience caused by the cancellation process and for any frustration this situation has caused. We completely understand how important it is to have easy access to account controls, and we sincerely regret that your experience fell short of expectations. We want to assure you that we are more than happy to assist you with a full refund of all charges. Please provide us with your email address, and we will personally ensure that our team contacts you directly to process the refund. Alternatively, you can email our support team at support@brainbloom.me, and they will assist you right away. Additionally, we would like to clarify that our app currently does not offer a free trial. If you believe there has been a misunderstanding regarding the subscription terms, we kindly suggest contacting our support team to verify the specifics of your account. For managing subscriptions on your iOS device, you can follow these steps: - Open the Settings app on your iPhone. - Tap your profile at the top. - Select Subscriptions (or tap on "iTunes & App Store," then your Apple ID, select "View Apple ID," log in, and scroll down to find "Subscriptions"). - Choose the subscription you wish to manage. - Tap Cancel Subscription to stop future renewals. Once again, we deeply apologize for the inconvenience, and we appreciate your understanding. Please do not hesitate to contact us with any further questions or concerns. We are here to assist you.
Much better
Then, Games working. Hard enough to be a challenge Ay first I had problems and back then I wrote … Hey, what happened? I paid and played that day, it was wonderful… but next day, now wanted me to pay again for this year. And now it does not even open! I hope it was so wonderful that it crashed, from too much use, and they will be back.
Now,
I think it is broken again, only one game, not counting it done. And never lets me try other games.
Another matching game is off under a different section.
And
The third game of line drawing, is not working…
Response from developer
Thank you for your feedback! We are sorry for the issue you face. Please, contact us at support@brainbloom.me and we will resolve this and add a 1 month of free Premium as a gesture of gratitude.
Much better
Hard enough to be a challenge
Ay first I had problems and back then I wrote …
Hey, what happened? I paid and played that day, it was wonderful… but next day, now wanted me to pay again for this year. And now it does not even open! I hope it was so wonderful that it crashed, from too much use, and they will be back.
Response from developer
Thank you for your feedback! We are sorry for the issue you face. Please, contact us at support@brainbloom.me and we will resolve this and add a 1 month of free Premium as a gesture of gratitude.
Not recognizing me after I paid
I hope it was so wonderful that it crashed, from too much use, and they will be back.
Response from developer
Thank you for your feedback! We are sorry for the issue you face. Please, contact us at support@brainbloom.me and we will resolve this and add a 1 month of free Premium as a gesture of gratitude.
Not recognizing me after I paid
Brainbloom
Response from developer
Hello, I’m very sorry to hear about your experience and the difficulty in finding support. I understand how important it is to have a straightforward way to manage your subscription, especially if you're considering cancellation. To resolve this, please feel free to reach out to our customer service team via email at upport@brainbloom.me or by phone at +16503197416, and we’ll ensure your cancellation is processed promptly. Additionally, for future reference, you can find full instructions on managing or canceling your subscription as well as our support contact details directly in the app under Settings > Subscription Terms. Thank you for bringing this to our attention, and I apologize for the inconvenience. We’re here to help make this right for you.
Scam app
Response from developer
Thank you for your feedback! We appreciate your patience as our game is still in its early stages and under constant development. We anticipate adding more games in the coming weeks. To compensate for any inconvenience you may have experienced, please reach out to our support team at support@brainbloom.me. We will gladly add 2 months of free Premium to your account as a token of our appreciation.
