MountainWest User Reviews

MountainWest

Glacier Bank

Finance

Reviews Summary

Positive highlights

⚡

This app hasFast loading times

👍

This app hasUser-friendly interface

🔒

This app hasSecure transactions

🌟

This app hasGreat customer support

🌈

This app hasVariety of features

Negative highlights

❌

This app hasOccasional crashes reported

🔄

This app hasLimited customization options

💸

This app hasHigh subscription cost

📶

This app hasConnectivity issues at times

Top reviews

Most RecentHighest RatedLowest Rated

Al

Good local bank very convenient!

A.F.I......

2 months ago

Response from developer

Thank you for the kind review! We truly appreciate your business!

Easy

Love doing this from home! Very convenient

Meryla1

2 months ago

Response from developer

Thank you for the review! We are happy to hear that the new app is working well for you and making your banking experience more convenient. We appreciate your business!

Much better than it was

Thank you.

TryggBunion

2 months ago

Response from developer

We are happy to hear that you are enjoying the new app! We appreciate your business!

Better!

The new app. Is totally awesome!

Nobody#5

3 months ago

Response from developer

Thank you for the kind review! We are thrilled to hear that you are enjoying the new app!

I love when it shoves a review screen in my face.

Yeah, the title says everything

D&D :-)

4 months ago

Response from developer

Thank you for the 5 star review. We appreciate your business!

PAINSTAKING TO OPEN

This app has the spinning wheel of death! Every time you click on the app you have to watch the wheel spin for several minutes at LEAST until it opens IF IT OPENS. Even if you just sat there for 2-5 minutes painstakingly waiting for it to finally open, jump to another app for a few seconds to return to this app, again you have to WAIT ANOTHER 2-5 MINUTES in the HOPE that it will open!! I have lightening fast internet (600+mbps) so it is not the internet speed. This is the only app on my ipad that CRAWLS to open if it even makes it there!

PLEASE FIX

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HeavenlySound

4 months ago

Response from developer

Thank you for taking the time to write a review. Your feedback will help us continue to improve our app. We appreciate your business!

Growing pains with new online system

I’ve had to ask the very afable and knowledgeable staff for help to process transactions and correct inconsistencies generated by new system. Never had an issue with older system which I used for many years. I’m looking forward to a smoother and more reliable system soon.

Loyal & Hopeful

4 months ago

Response from developer

Thank you for your review. We're continually striving to improve our digital experience and your feedback is just what we need to keep making it better. We truly appreciate your business!

Remote deposits

I began banking with Mountain West a few months ago and I am REALLY enjoying the remote deposit feature and how fast the deposit reflects into my account! Thanks so much!

A Mountain Bank Customer

4 months ago

Response from developer

We are so pleased to hear that you are happy with your mobile banking experience and the remote deposit feature. Please don't hesitate to reach out to us at your local branch, or call us at 1-800-641-5401 if we may assist you with anything in the future!

Too many notifications

I want to know each time my debit card is used but all of the pending notifications are a bit much. One pending is enough

Pourroyd

5 months ago

Response from developer

Thank you for taking the time to write a review. Your feedback will help us improve further. We appreciate your business!

Major downgrade from previous app

I was excited when I got the email stating a new, upgraded app was coming. It works, mostly, but you now how to go entirely into your main account’s detailed transactions to actually see the true available balance. I want to just see at a glance what my balance is, not see a number that is much higher. So frustrating!
Also several other changes that are less intuitive and less convenient. I don’t hate change for changes sake, but I do not appreciate what they’ve done here.

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AutumnMama

6 months ago

Response from developer

Thank you for your review. Please contact us at service@mountainwestbank.com or call, 1-800-641-5401 and we can assist you in setting up your dashboard to view what you would like to see.