Absolutely hate this app
I thought when I downloaded this app it would be a good upgrade and easy to use it’s the complete opposite is really difficult and confusing you can’t track your buses and you can’t find which stop you’re at by using your location which is very hard if you’ve never been somewhere and you don’t know the names of streets and places it’s awful I want the old one back and many people agree it’s horrible to use my ticket isn’t there even tho I’ve paid it’s terrible absolute hate for this app. Please please listen to the reviews this is supposed to be an app that people can use and should enjoy using it so you should listen it’s not about the business it’s about the people using the app. Also it gives you the wrong times when you plan your journey there’s been countless times when I’ve missed one or been 10 minutes early because all the times are wrong.
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What was the point?
What an useless waste of time and money. What was the point of getting rid of an app the did everything one would expect, and implement something worse; much much MUCH worse? The old app was user friendly, interactive, simple, uncluttered and did exactly what it said on the tin. Now we have this atrocious assault to the general public. NOT user friendly, NOT interactive, NOT simple, NOT uncluttered and does NOTHING to help travellers to use your services. Some money was definitely exchanged in secret somewhere up the corporate and executive ladder;why else would this utterly ridiculous app have been created? If there was a way to rate an app zero stars, I’d make sure to find a way to rate in -5 stars out of 5. Just because something looks nice and pretty, doesn’t make it a Picasso; just like this app.
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This app is so frustrating
The old app was perfect, easy to use and easy to understand. Yet this stupid app does not show all timetables, destination times, location of any of the correct busses and also is the most confusing thing to use.
It shows timetables for busses going in the opposite direction, you can’t lock onto a location unless it’s the exact right one which you then have to re type every single time you want to recheck the time. When you’re on a bus you cannot check the route ahead and you cannot anticipate arrivals. Also you have to get the location name absolutely correct or else it will account walking time into the time shown. So what time is the bus departing or arriving? who knows because i certainly do not.
I am a 19 year old who is good with technology yet this confusing piece of rubbish outsmarts me. After thinking i was just being useless and couldn’t use it right, i spoke to a dear friend who has the exact same issues with the app as me and to be quite frank we’re getting very sick of this .
I have had to just straight up ask the bus driver what time the bus is due at certain stops (which is embarrassing enough) because the app gives no information! All i wanted to know is when this bus gets to york station yet all it would tell me is about the sodding bus heading for whitby?!
Please change back to the old one,
sincerely , everyone on planet earth.
It shows timetables for busses going in the opposite direction, you can’t lock onto a location unless it’s the exact right one which you then have to re type every single time you want to recheck the time. When you’re on a bus you cannot check the route ahead and you cannot anticipate arrivals. Also you have to get the location name absolutely correct or else it will account walking time into the time shown. So what time is the bus departing or arriving? who knows because i certainly do not.
I am a 19 year old who is good with technology yet this confusing piece of rubbish outsmarts me. After thinking i was just being useless and couldn’t use it right, i spoke to a dear friend who has the exact same issues with the app as me and to be quite frank we’re getting very sick of this .
I have had to just straight up ask the bus driver what time the bus is due at certain stops (which is embarrassing enough) because the app gives no information! All i wanted to know is when this bus gets to york station yet all it would tell me is about the sodding bus heading for whitby?!
Please change back to the old one,
sincerely , everyone on planet earth.
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Old app much better
Old app was simple. You open the app, you see yourself on the map, then you select your bus stop and it tells you when the buses are due and shows a live map of the buses.
Not sure why they reworked the app and made it more tricky to use. Now you have to select the serviced area you want first; I see how that can be useful if you’re planning a journey ahead, but i’d imagine most people use the app like me to see when the bus is due at my nearest stop, therefore this feature should not be the default state of the app.
The new app is also just… ugly. The little bus icons look naff and are pointless, and the app overall doesn’t run as well as the previous one. I have to manually select an option for bus stops to load (why?) and usually takes its time to decide I have pressed it, then when I press on a stop the app usually has a little freak out and glitch before it looks an unattractive UI which I again have to manually click to tell me details about the bus - why? Why do I have to click something to find out more than just the name of the stop and its “atcocode”.
developers got bored, fixed something that wasn’t broken, and now the users get to enjoy an inferior app.
Not sure why they reworked the app and made it more tricky to use. Now you have to select the serviced area you want first; I see how that can be useful if you’re planning a journey ahead, but i’d imagine most people use the app like me to see when the bus is due at my nearest stop, therefore this feature should not be the default state of the app.
The new app is also just… ugly. The little bus icons look naff and are pointless, and the app overall doesn’t run as well as the previous one. I have to manually select an option for bus stops to load (why?) and usually takes its time to decide I have pressed it, then when I press on a stop the app usually has a little freak out and glitch before it looks an unattractive UI which I again have to manually click to tell me details about the bus - why? Why do I have to click something to find out more than just the name of the stop and its “atcocode”.
developers got bored, fixed something that wasn’t broken, and now the users get to enjoy an inferior app.
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Pointless new app
it’s so infuriating not have a clear timetable to look at just like on the old app. now i am known to hating change and the switch from the old app to the new app completely fried me. however, as someone who regularly gets the bus and needs to know exactly what time it gets here and there, i still have not gotten used to this stupid app. i liked that the old app had a clear map of which buses were where, which annoys me that you’ve changed because now im having to press on many buses to see which number is what. so many pointless changes that did not need to happen. wouldn’t take me away knowing you probably just sit there laughing at the reviews due to your stressful app. many people also agree.
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Utterly pointless and poor update
I’m unsurprised to see from recent reviews that I’m not the only person who thinks the new app is rubbish. The old one was incredibly user friendly and clear, this one is a complete mess. You can only see the next few departures from your nearest stop after navigating through several pages to finally find your stop via the clunky bus tracking page. Nearby stops are no longer automatically highlighted. The bus tracker shows every bus known to man kind, which in a busy city centre is pointless and impossible to make sense of. A notification pops up every single time you open the app nagging you to sign up to notifications for service updates. Would rate it zero stars if possible.
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Poor App!!
The new app is absolutely awful. It’s so confusing when trying to locate the nearest bus route. The timing on the app is not accurate and I’ve missed multiple buses because the app is saying 10 minutes yet it’s actually 5 minutes until it arrives. It’s so hard to track multiple buses when you have two routes to chose from costing more time and therefore is a major inconvenience. The most annoying feature is that Apple Pay doesn’t work with any of my cards, therefore if I want go purchase a ticket on my phone I have to input all my bank details in e v e r y s i n g l e t i m e. This takes more time for me when this experience should be straight forward and easy. I had absolutely no issues with the old app, it worked perfectly fine, I could purchase my tickets, track buses, see the nearest buses. Bring back the old app ASAP!
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WHY…
It’s like you’ve literally gone backwards. The old app worked perfect. It was easy to see nearest stops, services & where abouts the bus is so I could plan accordingly. This new app makes it stupidly hard to get quick access- especially for stops you’ve never been to before. I now cant accurately track where my buses are so instead I will end up stood at the stop wondering where it actually is. I used the app multiple times a day. You might aswell have just removed the app. That’s how useless this is now. The old one was so easy to use. Think someone in your marketing & design team need a new job. Because how has this got past so many people & so many reviews with no-one picking up on the fact you now can’t access 95% of the services, when the customers have picked up on this straight away. Just bring the old one back. About as good as a wet newspaper…
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Actively made a good app unusable
The worst update I have ever come across, and clearly they have no intention of fixing any of the issues (original claims were that they were going to take on board the critiques and adjust but have yet to see any real change happening).
I would use the app every day and could find the exact information needed in 3 clicks or less. The new app is hard to navigate, even for someone who knows roughly what bus to get and what stops to get to, so god forbid anybody try to find information for the first time.
The buses here are notoriously unreliable so the beauty of the original app was being able to find out cancellations and delays easily, and adjusting the journey accordingly. That is now a thing of the past. You could also plan a return for a few hours in advance because you could see the timetable. I’ve had the new app weeks and have yet to be able to find this.
I was still using the old app instead, although that has now been wiped, meaning everyone is now left with an app that has nothing more for it than a more colourful logo.
I would use the app every day and could find the exact information needed in 3 clicks or less. The new app is hard to navigate, even for someone who knows roughly what bus to get and what stops to get to, so god forbid anybody try to find information for the first time.
The buses here are notoriously unreliable so the beauty of the original app was being able to find out cancellations and delays easily, and adjusting the journey accordingly. That is now a thing of the past. You could also plan a return for a few hours in advance because you could see the timetable. I’ve had the new app weeks and have yet to be able to find this.
I was still using the old app instead, although that has now been wiped, meaning everyone is now left with an app that has nothing more for it than a more colourful logo.
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Poor replacement
I used to use the Transdev Go app every day, primarily to live check where various bus options were on my route. It worked brilliantly.
The update is extremely poor wrt the bus tracker. All you can see is little bus icons showing the direction of travel. The bus route lines have disappeared so the bus icons look like just a jumble. It’s hard to work out where the bus is on its route because the route isn’t visible.
Added to that, the bus icons are no longer labelled with the bus number! You have to click on each icon in turn to bring up a window that gives you info about each bus. On a busy bus route there’s a jumble of unlabelled buses on no visible route so it’s nigh on impossible to navigate. The previous version was easy to read and worked perfectly. I don’t see why it’s been changed, and in such a poor way too. It’s no longer fit for purpose.
The bus icons are also now much harder to read. The colour contrast showing the direction is very poor. It’s no longer user friendly especially on the run, or for older people, or those with visual impairment / colour blindness.
There used to be a blue circle showing the location of the user on the map which was helpful in respect to the location of bus stops or buses. That’s also disappeared. It was very useful if you were in an unfamiliar location.
tPlease fix the app or revert back to the previous version. This ‘upgrade’ is a disaster.
The update is extremely poor wrt the bus tracker. All you can see is little bus icons showing the direction of travel. The bus route lines have disappeared so the bus icons look like just a jumble. It’s hard to work out where the bus is on its route because the route isn’t visible.
Added to that, the bus icons are no longer labelled with the bus number! You have to click on each icon in turn to bring up a window that gives you info about each bus. On a busy bus route there’s a jumble of unlabelled buses on no visible route so it’s nigh on impossible to navigate. The previous version was easy to read and worked perfectly. I don’t see why it’s been changed, and in such a poor way too. It’s no longer fit for purpose.
The bus icons are also now much harder to read. The colour contrast showing the direction is very poor. It’s no longer user friendly especially on the run, or for older people, or those with visual impairment / colour blindness.
There used to be a blue circle showing the location of the user on the map which was helpful in respect to the location of bus stops or buses. That’s also disappeared. It was very useful if you were in an unfamiliar location.
tPlease fix the app or revert back to the previous version. This ‘upgrade’ is a disaster.
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