What have you done?
I think I’ve written 3 reviews in my life and the last one was probably over 10 years ago.
Just simply, what have you done to this app?
Previously I was able to look at the stops around me, click which direction it’s going in and see when the next bus arrives. Perfect.
Now I’m tracking buses, having to ask it to view stops nearby and then the arrows are not on the stops anymore so two stops across the road from each other are next to impossible to click and if you click the wrong one then it’s taking you through to another page for you to go back again.
How could you iteratively make the app so much worse from a UX perspective.
Please take the elements back from the old app. All we needed last time is that if it told you the bus number you could click it and see the schedule. There was nothing at all else wrong with it.
I actually don’t trust the data it’s showing me anymore as I did a bus track and a journey lookup today and it seemed I was getting two different times for the same bus.
Sort it out. We get the bus often into Preston and this is just making things hard work.
Just simply, what have you done to this app?
Previously I was able to look at the stops around me, click which direction it’s going in and see when the next bus arrives. Perfect.
Now I’m tracking buses, having to ask it to view stops nearby and then the arrows are not on the stops anymore so two stops across the road from each other are next to impossible to click and if you click the wrong one then it’s taking you through to another page for you to go back again.
How could you iteratively make the app so much worse from a UX perspective.
Please take the elements back from the old app. All we needed last time is that if it told you the bus number you could click it and see the schedule. There was nothing at all else wrong with it.
I actually don’t trust the data it’s showing me anymore as I did a bus track and a journey lookup today and it seemed I was getting two different times for the same bus.
Sort it out. We get the bus often into Preston and this is just making things hard work.
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Will result in me using the bus less
I’m annoyed that I updated the old app because that update deactivated it. I now have to create an account first before I use the new app. Fail number 1.
The old app was great. Tapped on my nearest stop, select departures and see when all the next buses will arrive at the stop. I could decide when to leave so that I would arrive just before the bus. Also the map showing the bus in real time would tell me if I’d have to speed up or jog the remainder of the way to not miss the bus. Perhaps the bus company have changed the app developer and if so, copy the old one because this is a joke. Now I can’t keep track of the bus I won’t bother catching it. I’ll just drive or get a taxi.
I just opened the old app to find it deactivated and arrived at this new mess so now I’m not going for the bus as a result. Two quid lost and all the future ones too. Great job.
The old app was great. Tapped on my nearest stop, select departures and see when all the next buses will arrive at the stop. I could decide when to leave so that I would arrive just before the bus. Also the map showing the bus in real time would tell me if I’d have to speed up or jog the remainder of the way to not miss the bus. Perhaps the bus company have changed the app developer and if so, copy the old one because this is a joke. Now I can’t keep track of the bus I won’t bother catching it. I’ll just drive or get a taxi.
I just opened the old app to find it deactivated and arrived at this new mess so now I’m not going for the bus as a result. Two quid lost and all the future ones too. Great job.
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Terrible
Please just bring back the old app.
If you want to make a new app that’s fine but make sure you have all the features of the old one before rolling it out.
I can’t fathom how brain dead the person who made the decision to release this app now is.
It was annoying at first but now you’ve made it so I can’t even use the old app to track bus arrival times for god knows what reason.
Please just do the sensible thing and revert back to the old app because your going lose a massive portion of your customers if you don’t. Even if you are planning on adding all the old features to the new app please just revert back to the old one while your still working on this one and then only release the new app when it’s finished. This should be common sense!
If you want to make a new app that’s fine but make sure you have all the features of the old one before rolling it out.
I can’t fathom how brain dead the person who made the decision to release this app now is.
It was annoying at first but now you’ve made it so I can’t even use the old app to track bus arrival times for god knows what reason.
Please just do the sensible thing and revert back to the old app because your going lose a massive portion of your customers if you don’t. Even if you are planning on adding all the old features to the new app please just revert back to the old one while your still working on this one and then only release the new app when it’s finished. This should be common sense!
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From Hero to Zero, Utter Rubbish
Why in gods name have you done a massive retrograde update? We have gone from a very visually pleasing, very functional app, to the most dreadful app imaginable. Map, rubbish, plan a trip, absolutely diabolical, it’s almost impossible to plan your journey now. Bus timetables, where the hell have they gone? Destinations for routes incorrect 🤷🏻♂️, I could go on and on. Why umpteen clicks, where one click would suffice? Come on, either get you act together, or revert back to the app version that was actually useful. I would give ZERO STARS, but you have to give it 1 star🤦🏻♂️. Obviously my first rant about this app touched to many nerves, it was never posted on reviews. If you can’t take the heat, get out of the fire. *****YOU HAVE RUINED A VERY USEFUL APPLICATION *****
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Useless and not user friendly
The old app was perfectly fine. I could access everything I needed easily without tapping back and fourth. In the old app it would show me what bus stop im next to and I could just tap it to see how long the bus will be. It does not do that here which is a pain. I could go on but I won’t, the reviews speak for themselves. However I have to mention the change in bus times, which is an absolute joke. I’m sure some are happy about it but you got rid of a running time which I and many others rely on to get to college or work early, now we have to get up earlier which is highly unecessary. I don’t know what’s going on in the Transdev offices but it’s clear customer use does not come first. Please fix this
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Redundant
Utterly pointless to rework it because the old app worked perfectly fine, the map aspect was really helpful to see your closest stop, to track when the busses hit those specific spots, live updates, tickets, everything was fine. This new app is hard to navigate, I miss the map aspect, you can’t even view the timetables without being redirected to your phones browser, it’s confusing, clunky and frustrating to use. It’s way more difficult to track your busses, you have to scroll through the list of stops to find your closest one (if you know the name of it). The only aspect I like is being able to see all the current busses in service but that was also a feature on the old app that worked fine? I don’t understand why remaking the app was necessary, mindlessly annoying. The fact the new timetables also don’t match up with the busses currently is also super frustrating when you’re trying to plan ahead your journeys. Listen to the feedback and implement the features from the old app that were actually helpful and regulated well in a way that was super user friendly.
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Please change back!!
I thought this was supposed to be an improvement but it is so so much worse. I don’t see anything wrong with the old app. I hope Transdev are reading the reviews and realise what a terrible mistake they have made. I wouldn’t even give one star but needed to in order to move on to this review.
It is so over complicated. Trying to buy a ticket takes forever and you’re back and forth between the app and web browser. Also why do we need to upload our photos, what’s the point? It’s not social media.
And trying to find where my bus is at…I’d be quicker walking the streets myself to locate it. Before you could just click on the stop you wanted and know how far away it was. One simple click, easy.
I think I might just be better off purchasing the paper tickets on board and go back to the old fashioned method of “standing, waiting and praying” that my bus turns up on time.
I used the old app everyday to get too and from work and get about on buses which I rely on. But you have to jump through hoops to find anything out on the new one.
Please fix it!
It is so over complicated. Trying to buy a ticket takes forever and you’re back and forth between the app and web browser. Also why do we need to upload our photos, what’s the point? It’s not social media.
And trying to find where my bus is at…I’d be quicker walking the streets myself to locate it. Before you could just click on the stop you wanted and know how far away it was. One simple click, easy.
I think I might just be better off purchasing the paper tickets on board and go back to the old fashioned method of “standing, waiting and praying” that my bus turns up on time.
I used the old app everyday to get too and from work and get about on buses which I rely on. But you have to jump through hoops to find anything out on the new one.
Please fix it!
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Utter tripe
To quote the masses , why fix what wasn’t broken?
In no particular order
Why do I need a photo to purchase a ticket, not sure I want Transdev holding that level of personal detail on me
Why does it more often than not default to purchase 2 tickets and then flip out when trying to update my basket ?
Why does it take 10 - 11 clicks to complete a purchase, overkill, oh snd it ends by telling me I should really download the app, no kidding
Why when completing a purchase does it take me out of the app to a web browser … and then not return me to app, more clicking
Why is live tracking so over complicated ,more clicking to get to where I actually need to be
Why are stops in faves not better named ? I’ve 4 stops low ec all but one shows as ‘bus stop’
Where are the accessibility options, the light grey text on white backgrounds is barely legible
I could go on .. oh wait have any of your so called app designers ever used s bus? Suspect not, even your drivers are rolling their eyes and agreeing
Utter rubbish , but hey I’m guessing you are saving money somewhere I guess because that can only be the reason to change a simple, easy to use app into this garbage , read the room Transdev, you’ve got it wrong.
In no particular order
Why do I need a photo to purchase a ticket, not sure I want Transdev holding that level of personal detail on me
Why does it more often than not default to purchase 2 tickets and then flip out when trying to update my basket ?
Why does it take 10 - 11 clicks to complete a purchase, overkill, oh snd it ends by telling me I should really download the app, no kidding
Why when completing a purchase does it take me out of the app to a web browser … and then not return me to app, more clicking
Why is live tracking so over complicated ,more clicking to get to where I actually need to be
Why are stops in faves not better named ? I’ve 4 stops low ec all but one shows as ‘bus stop’
Where are the accessibility options, the light grey text on white backgrounds is barely legible
I could go on .. oh wait have any of your so called app designers ever used s bus? Suspect not, even your drivers are rolling their eyes and agreeing
Utter rubbish , but hey I’m guessing you are saving money somewhere I guess because that can only be the reason to change a simple, easy to use app into this garbage , read the room Transdev, you’ve got it wrong.
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Less functional than old app
Can you please make it so lines from all the companies show up at once. I have to change bus company if I want to check the 481 times against the 483 when they run basically the same route until you hit Rawtenstall. You’re also missing loads of bus stops. Why does it open to a “plan your journeys” page. The old app worked and did what was needed it didn’t need changing.
Quite genuinely this “app” is unusable compared to the old one.
It feels like something someone would make for a gcse exam.
Why do stops near to me not show up so I can check the next bus? I know how to get where I’m going I don’t need to “plan” how to do it, I just need to know the bus times
Quite genuinely this “app” is unusable compared to the old one.
It feels like something someone would make for a gcse exam.
Why do stops near to me not show up so I can check the next bus? I know how to get where I’m going I don’t need to “plan” how to do it, I just need to know the bus times
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Terrible “update”
The new version of the app is a big downgrade from the old version. It’s like they took all the useful functions from the old app and either removed them or made them ten times more difficult to access.
An example: in the old app, bus tracking has bus icons which show the route number and which direction the bus is travelling. In the new app, the bus icons are all the same, with no route numbers, and no way to tell the direction of travel. You have to take a guess and tap on a bus to get a popup info window, then when you close that the map immediately zooms out to show about half the county and dozens of overlapping bus icons. It’s useless in comparison.
Please drop this update and give us the old app again.
An example: in the old app, bus tracking has bus icons which show the route number and which direction the bus is travelling. In the new app, the bus icons are all the same, with no route numbers, and no way to tell the direction of travel. You have to take a guess and tap on a bus to get a popup info window, then when you close that the map immediately zooms out to show about half the county and dozens of overlapping bus icons. It’s useless in comparison.
Please drop this update and give us the old app again.
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