Sun Country Airlines User Reviews

Sun Country Airlines

Sun Country, Inc.

Travel

Reviews Summary

Positive highlights

✨

This app hasIntuitive and user-friendly interface

🔒

This app hasSeamless sign-in process

🛫

This app hasConvenient mobile boarding passes and flight tracking

💰

This app hasAbility to store vouchers

🗓️

This app hasReadily displayed rewards and travel information

Negative highlights

⚠️

This app hasCompatibility issues with some Android devices

🔌

This app hasRequires cellular data, doesn't work well with WiFi

🕰️

This app hasSlow loading times, especially on poor networks

🔍

This app hasLack of access to past trip information and receipts

🚫

This app hasUnreliable flight status updates and notifications

🧳

This app hasIssues with lost or damaged luggage

Top reviews

Leave a Review Sun Country Airlines

Needs to add pre-check and gate
App is pretty bare bones. I got stuck in the regular TSA line because the app or mobile pass doesn’t add the pre-check to the boarding pass. Also would be helpful to add the gate where my flight is located.
Nickname is already taken 3
3 months ago
App doesn’t work with WiFi, cellular data only
Yeah, seems to work well when it does not work with Wi-Fi enable the phone. It only wants to work when cellular data is connected with the app..
I consistently get off-line notification when I’m on Wi-Fi. I have to disable Wi-Fi and have cellular data only and then I can connect with the app and use the app.
Otherwise, the app seems to work fine from what I can tell, but Wi-Fi would be preferable as an option like all other apps than using data only
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Cuda 67
3 months ago
Fix Your App!!!!!!!!!
Can’t check in. Keeps telling me I’m offline despite the fact that I’m literally online typing this now. Fix your app!!! It worries me that a company that can’t handle something this simple is flying people through the air!
Movie Douche
4 months ago
Glad to see the app came back
Overall pretty smooth sailing. Would like to see some enhancements to loading within the app as it can be slow even on a good network.

In flight WiFi would be great on these flights, but I get it’s a value airline and I always have a great experience. Nicknamed it ‘Fun Country’. Definitely miss the cheeseburgers on flights from MSP to NYC. YUMMY!

Overall, Sun Country is one of the better budget airlines. Appreciate them and the random, super cheap flights to Dallas. $39 round trip, non stop is a steal! And I even get a seat inside the plane and not on the wing like Frontier.
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Peelage
4 months ago
Overdue but glad it’s here!
Overall great app with not too many issues.

My only complaint is that when boarding if the screen backgrounds or closes, coming back will reload the boarding pass code inefficiently. The loading icon blocks the QR code and makes it unusable. Why does this need to be refreshed so often? I don’t have this issue with Delta’s app. I opt in to adding the pass to my apple wallet and using it there to avoid this issue.
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alexson28
4 months ago
Offline
The app tells me I’m offline when I have cell service and wifi.
127499473
4 months ago
Not loading
Can’t get app to show booking or profile info. The app redirects (twice!) to a webpage, and then the app clocks and never loads.
CLO13553
4 months ago
Solid app
Finally Sun Country has an app, and it’s a good one! The interface is easy to use, would recommend when flying Sun Country. Dont fiddle with paper tickets!!
Qsa_fanz
4 months ago
Happy dance!
So happy when Sun Country announced its new app - immediately downloaded it! It’s clean, intuitive, extremely user-friendly, and love how rewards are readily displayed and available right under your profile. So nice to be able to store vouchers, too! It’s very functional and thoughtfully laid out for upcoming travel. Kudos to Sun Country! 🙌🙌
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Stesoula
4 months ago
Has issues
Unable to book any trips because no return destinations available.
ikccre
4 months ago