Premium Product at a Discount Price
I've been looking for a good mobile invoice and payment manager for a while, and these guys have knocked it out of the park. The integration of live P2P payment links on the invoice was the final selling factor. I decided today to sign up for an annual subscription (at a cost that was nearly 14X less than the company I was going to subscribe with). There was a bug with tap to pay and I had mentally prepared myself to cancel the sub and move on.
What happened next NEVER happens anymore. I received the service that probably exceeds the white-glove service my clientele receives. I emailed the dev for support and received a response back seconds later. He asked me to go through a couple of troubleshooting steps that I'd already tried, so we tabled the issue until I was able to troubleshoot further. During the course of trying to figure it on my own, I found another very minor bug. The dev sent me another email asking if I'd call him when I got home. I called him as soon as I walked in the door and he had already resolved the larger issue. The second, minor bug was resolved before our phone call ended.
I provided him feedback on 2 things that I'd like to see in the future. He made a note of both items, liked both ideas, and said he'd implement them.
The kindness, response, and professionalism Chris shows, in addition to the quality of this still relatively young app, shows just how much he cares about both his product and his customers.
Thanks, Chris
Gib
What happened next NEVER happens anymore. I received the service that probably exceeds the white-glove service my clientele receives. I emailed the dev for support and received a response back seconds later. He asked me to go through a couple of troubleshooting steps that I'd already tried, so we tabled the issue until I was able to troubleshoot further. During the course of trying to figure it on my own, I found another very minor bug. The dev sent me another email asking if I'd call him when I got home. I called him as soon as I walked in the door and he had already resolved the larger issue. The second, minor bug was resolved before our phone call ended.
I provided him feedback on 2 things that I'd like to see in the future. He made a note of both items, liked both ideas, and said he'd implement them.
The kindness, response, and professionalism Chris shows, in addition to the quality of this still relatively young app, shows just how much he cares about both his product and his customers.
Thanks, Chris
Gib
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Response from developer
Geoffrey, thanks for your touching and heartfelt review. We might be young but we will be mighty! Our goal is to not only have the customer service that we would want to experience but to also build an evolving product that is easy to use but also as powerful as they come at a very competitive price. We do this by keeping our team lean and bootstrapping. Don’t hesitate to reach out again should you need anything. Thanks, Chris
Powerful and affordable
The first thing that struck me is that I can pay so little for such a powerful little tool. Honestly game changing for my business. I love how there are no extra fees on top of typical credit card fees.
I also just discovered that I can add my Venmo link and it shows up on the invoice. Amazing tool, I don’t know why more invoice apps don’t have this.
I also just discovered that I can add my Venmo link and it shows up on the invoice. Amazing tool, I don’t know why more invoice apps don’t have this.
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Reliable Invoicing with Constant Improvements
From creating estimates to sending out invoices with customized payment methods, Invoice Pro has made my workflow so much easier. The installments feature ensures I can track payments accurately, and the ability to reactivate paid invoices is a game changer!
Response from developer
Thanks Eloise! We tried hard to make sure the standard payments were included - credit card, PayPal, Venmo, cash app, if we missed any let us know so we can get them added in!