Depending on which province you live - it seems to only accept a drivers license. Why doesn’t it accept a passport?!? My license has been in the mail/in limbo for a few weeks so I can’t use it for this as it won’t accept my expired one - even though it’s still a form of photo ID. Was trying to use this app so I can change the default postal outlet that my parcels go to because the one they assigned me is too far away and when I go it’s often unexpectedly not staffed - went today and it had a sign saying “back in a half hour”. Like honestly? This was my third attempt at picking up the parcel and it’s a half hour drive round trip. This entire day dealing with canada post has been nothing but a runaround. I tried using chat support, tried tech support - said there’s nothing they can do about the identity verification issues I was having on their website because it’s done by a “third party”. So, maybe do something about that?! They are doing a poor job of ensuring their survival.
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