Falcon User Reviews

Falcon Expenses, Inc.

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Ok app

I used it for 2 years, however communication is extremely lacking as I can’t get ahold of anybody ever through any communication source they offer. I have tried to cancel my subscription as I no longer need it, however I can’t get anybody to talk to and there is nothing on the website or app to cancel.

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tacomaman327165

8 months ago

Response from developer

Hi tacomaman. Our apologies for the inconvenience. please contact support so that we can help resolve this for you. You can reach support at support@falconexpenses.com. Thank you for using Falcon Expenses.

Small Business

I have been using this app since it was available and it is great! Keeps up with my mileage, hours labor, hotels and meals, job supplies, etc.

RJP0591

2 years ago

Ok app

I used this app for the past year. Initially there were a lot of bugs to work out, it then worked well for a few months. Now everytime I try to log out or record an expense I get an error message which will not allow me to do anything. I have deleted the app and redownloaded getting the same message. Also the mileage tracker was shorting my trip on average 3 miles each trip compared to another gps.

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tacomaman327165

2 years ago

Response from developer

Extremely Disappointed

Have had this app for 4 years. Started having issues with it saying I had used up my free uses. I have a paid subscription so no free uses. Support would tell me log out and log back in to fix. That worked for a while but then started getting “Json could not serialize”. Tried logging out like I’m always told to do, will not let me log out, just kept getting this message. I reached out asking support to fix it or cancel my subscription. I get a reply to my email that my subscription was cancelled. Very disappointed, I have recommended this to many on my Team and this is their support. I do t recommend tbis app at all. This is how long term Customers are treated.

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Cal 58

2 years ago

Response from developer

Hi Cal 58. Our sincerest apologies. We want to resolve this situation for you. Please contact support@falconexpenses.com so that we can restore you account. Thank you.

Bad experience

My experience with this app was not great. Drove 80 miles and only recorded 5 miles running in the background. Not sure if running in the background is the issue or conflict with other apps like Uber/Lyft

2202449

3 years ago

Not Happy

Customer Service will not respond to ANY of my emails, I cannot reset my password because I never get the link, I cannot cancel my subscription because it says I don’t have one, but my bank statements and email receipts show that they are taking their payments. I can’t get ahold of anyone. And half the time my app doesn’t work. I would like to cancel my subscription and cut to thousands of dollars I now have lost because the app will not register any of my information…

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sizzlinsassy

3 years ago

Response from developer

Hi we regularly review our support emails. Can you please contact support so that we can resolve this for you. And please send us the email address that you use for your Falcon account. You can email us at, support@falconexpenses.com

Bad spelling and impossible to cancel

I’ve tried to cancel the app on my phone. It will allow me to delete it but I cannot get them to quit charging me. I looked in their FAQ. I looked on their website. There’s no help anywhere. Thanks Falcon!

hahahahhahdhbbsj

3 years ago

It does it’s job!

Great system to get organized! Highly recommend.

Amandainthesun

3 years ago

Awesome Customer Service

In a time where decent customer service is hard to find these people were amazing! Had some issues with my app not working and they went above and beyond to get me back to tracking expenses. I appreciate the quick response and a temporary solution to keep me on track with a busy schedule. Highly recommend.

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DPZMAG

3 years ago

Response from developer

Hi DPZMAG. Thank you for the great review. Feel free to reach out customer support any time you need something, we’re here to help.

Great customer service

I have used this app for years and one day it kicked me out for some reason and I needed to sign back in. I couldn’t reset my password so I figured I’d try to email for help. Lo and behold I got customer service within the hour (and after hours nonetheless!) and I’m back up and running. I thought I’d never get real support, but I was wrong. It’s a great app for mileage. Highly recommend!

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Samuel Yo