Leave a Review Norwegian Cruise Line
Missing some features
The new app does not include ship bars & lounges nor deck maps. The previous version does. New app needs to include the same features as the “old” appJabber54
Won’t even open
Downloaded the app, created a profile and added the cruise. Tried to open app a while later, doesn’t open. Just a blank white screen. Deleted and reloaded. Same thing. App is useless.QYRSarge
Awful
Does not load anything at all. This app is terribleJs220783
Pay more for less
NCL should take a long look at what they have becomedbennett62
Ready!
SOO excited to board this gorgeous ship.NATRNUT
New and old app stink
Old app has some features you need but lacks others, New app has lacking features but now missing the needed features you had on old app. The “my plans” section will not populate on new app. Old app does not have departure times on itinerary so basically you need both apps to have some idea of what’s going on. Wouldn’t it make sense to have information like port arrival times, departure times, excursion reservation days /times and dining/ent reservations all in one place… is that not essentially what an itinerary is? When and where to be is literally the only “must have” info for a cruise.Show lessHPrice01
Turn off private relay
Update: Someone exaggerated I visit the ship’s Internet cafe and chat with the tech guy on duty. Turns out if you have an iPhone and the private relay feature is turned on, you need to turn it off. Both NCL apps work just fine now. Now being able to really compare both apps while on board, I prefer the old app due to the chat feature and the deck plans/maps. If NCL continues with the new app, please add those 2 features! I’ve been on the ship all day and the app still doesn’t recognize I’m on board even though it shows ship time. The ship’s internet is working fine on my phone but neither app (this one and the old one) will recognize I’m on board. I can’t see my itinerary or any of my excursions/meal reservations. The chat feature of the app isn’t coming up like it normally does. I’m very frustrated. This shouldn’t happen. I liked this new app better than the older one right up until I boarded the ship. Now it won’t work at all. I just get errors. Update: it’s day 5 of my 10 day cruise and it still won’t recognize I’m on board or function properly.Show lessMidwestern Gal 100
NCL App with white background is not Valid
Using the white background app I paid for thirty dollar app for Casino slot game for winnings of one hundred thousand dollars when my shipmate told me there was another app I should be using. I didn’t see one hundred thousand dollars slot game on new app so I do not know if my entry fee will be returned if the slot game is not taking place. Also this survey doesn’t allow for numbers or symbols that is except for period symbol which is applied when you press space two times after you finish a sentence.Show lessDayle75
App isn’t working.
I’ve been on the ship all day and the app still doesn’t recognize I’m on board even though it shows ship time. The ship’s internet is working fine on my phone but neither app (this one and the old one) will recognize I’m on board. I can’t see my itinerary or any of my excursions/meal reservations. The chat feature of the app isn’t coming up like it normally does. I’m very frustrated. This shouldn’t happen. I liked this new app better than the older one right up until I boarded the ship. Now it won’t work at all. I just get errors.
Update: it’s day 5 of my 10 day cruise and it still won’t recognize I’m on board or function properly.Show lessApp isn’t working.
I’ve been on the ship all day and the app still doesn’t recognize I’m on board even though it shows ship time. The ship’s internet is working fine on my phone but neither app (this one and the old one) will recognize I’m on board. I can’t see my itinerary or any of my excursions/meal reservations. The chat feature of the app isn’t coming up like it normally does. I’m very frustrated. This shouldn’t happen. I liked this new app better than the older one right up until I boarded the ship. Now it won’t work at all. I just get errors.Show less