Waste of money and time never refund the money as they said
I don’t know how this app got approved through Apple. I signed up, provided an email address but was not able to log in or create an account with the email address. I emailed their support and was told they cannot find my email address or my name. They already charged my bank and will not issue a refund. They have no resolution. In my opinion, This app seems like a scam to leer people into paying for services which the developer does not intend to provide.
Developer Response
We’re very sorry to hear about your negative experience, and we completely understand your frustration. This is certainly not the standard we strive for, and we take these concerns seriously. It sounds like there’s been a significant issue with your account setup, and we want to resolve this for you as quickly as possible. Please email us directly at hello@nocarbschallenge.com with your payment details, and we’ll make it our priority to locate your account, provide a proper resolution, and ensure you receive the services you paid for or issue a refund if needed. We value your feedback and are committed to making things right.I tried cancelling but wouldn’t give me a refund, tried using it but doesn’t work. Customer service very polite and all but don’t give concrete solutions just bla bla
Developer Response
We’re really sorry to hear about your experience, and we understand how frustrating this must be for you. Your feedback is important, and we want to make sure we address your concerns properly. Please email us at hello@nocarbschallenge.com, and we’ll do our best to find a concrete solution for you, whether it’s assisting with the cancellation or ensuring the service works as expected. We truly appreciate your patience and would like the opportunity to make this right for you!Take note: After the free trial you will be automatically billed for the next month. As is the case with most automatic subscriptions, the need to cancel and the communication around this is hidden between the lines to manipulate the consumer.
Developer Response
Thank you for your feedback! We want to assure you that the automatic billing after the free trial is a standard practice and is clearly stated on our website and in the terms and conditions when you sign up. We strive to be transparent about the subscription details, but we understand your concerns. If you wish to cancel or need any assistance with your subscription, please email us at hello@nocarbschallenge.com, and we’ll be happy to help you with the process. We appreciate your understanding!Would not give me a meal plan with the settings I had. Tried 6 different times and told them eventually I would eat anything and everything and it finally worked for it to only give me bacon rolled cream cheese EVERY NIGHT for dinner. Don’t waste your money on this scam.
Developer Response
We’re really sorry to hear about the trouble you had with the meal plan settings—that’s definitely not the experience we aim to provide. It sounds like there was an issue with the customization, and we’d like to fix this for you. Please email us at hello@nocarbschallenge.com, and we’ll look into your account to ensure you receive a meal plan that meets your needs. We appreciate your feedback and want to make this right. Thank you for giving us the opportunity to improve your experience!I can’t even log into the app, even though I’m registered, I’ve paid for the program and fitness training, have sent 2 help tickets, changed my password, AND DELETED & reloaded the app.
I’d like a refund.
Developer Response
We're so sorry to hear about the trouble you’re experiencing with accessing the app. I understand how frustrating this must be, especially after taking all those steps. Your experience is important to us, and we want to resolve this as quickly as possible. Could you please email us directly at hello@nocarbschallenge.com? We’ll prioritize your issue and work to either get you logged in or process a refund if needed. Thank you for your patience, and we truly apologize for the inconvenience.I paid for this app, got emails & cannot log in!! I am reporting to my bank to make sure they cant take any more money from me! Ridiculous how this world operates
Developer Response
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you’ve had logging into the app. We understand how frustrating this must be, especially after paying for the service. Please email us at hello@nocarbschallenge.com so we can assist you directly and resolve this issue as soon as possible. Your satisfaction is important to us, and we want to ensure you have access to what you’ve paid for. We appreciate your patience and look forward to helping you get this sorted out.I purchased a week trial of this app after emails and emails. I could not access it at all. Then I was charged 30.99 without authorization. Still not able to access the app.
Developer Response
Thank you for bringing this to our attention, and I’m sorry to hear about the trouble you’ve experienced accessing the app and the unexpected charge. We understand how frustrating this must be, and we want to resolve this for you as quickly as possible. Please email us at hello@nocarbschallenge.com so our support team can assist you directly with access issues and your refund request. Your satisfaction is important to us, and we’re here to help make things right!I paid to sign up, created an account, downloaded the app and can’t login!! When I was on the website they couldn’t create a meal plan with my food choices!! I want a refund!!!
Developer Response
Thank you for sharing your experience, and I’m sorry to hear about the trouble you’ve had with logging in and creating a meal plan that fits your preferences. We understand how frustrating this can be, and we want to help resolve this for you. Please email us at hello@ketocycle.diet so our support team can assist you directly with your login issues and refund request. Your satisfaction is our priority, and we’re here to make things right for you.It us difficult to log my own meals. The portions are only in ounces
Developer Response
Thank you for your feedback! We're sorry to hear that logging your meals has been challenging, especially with the portion measurements in ounces. We understand the importance of having flexible options and are continuously working to improve the app's functionality. If you have any specific suggestions or need further assistance, please feel free to email us at hello@nocarbschallenge.com. We appreciate your input and want to make your experience as seamless as possible!
Emoh 11
AngelRacksRN
Not happy user 1800
Jendjfkxbskxbeh
lep2014
PO’d Ga Peach
Prego & Happy
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mitacuna
Abuela Panchita