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Progress Lost
Very Upset, my Son and I have been playing for a few months. Decided to purchase the monthly subscription because there’s more options in the game ex: “better dragons” selections. Then the game crashed which hasn’t been the first time either. This time I lost all my progress and the game restarted all over. I tried everything to get the progress back FB logging as they claim will save and update all your progress, tried that didn’t work. Although I’ve tried that before and it always worked without an issue, this time there is no FB button option even available. I tried restarting that didn’t work, network restart, that didn’t work, iTunes restart, that didn’t work, rebooting everything, that didn’t work. iCloud restart, that didn’t work either. I reached out to them through email since that seems to be the only way to reach out and I received an automated response that they will get back to me as orders received. Well it’s been a whole day and haven’t heard back. We really wanted to love this game which we did in the beginning we enjoyed playing it but now it’s upsetting it’s money wasted. Progress lost. Not happy at all. Canceling my subscription. Not worth time and money wasted when you can’t even play and have to worry about crashing all the time.Show lessDawson.2008
Developer Response
Hi Dawson.2008, I'm sorry to hear that you have lost your game progress. We apologize for the delay, our support team is currently getting more tickets than they usually do so it might take longer for them to reply to your ticket. Please note that sending in more than one ticket about the same issue will bump down your original ticket and it will take longer to get a reply. Thank you for your patience!Amazing game, but...
Httyd was my childhood, therefore this is one of my favourite games. I have an issue where sometimes the music or some other audio doesn’t work and I have to restart my phone for that. I would really appreciate if you guys would fix that. Also, since the httyd franchise might end after the third movie, I was wondering what kind of updates you guys would add. I would also like to see better animations for brawl. Please take this into consideration for the upcoming updates, thank you :)Show lessExotic_Daze
Developer Response
Hi Exotic_Daze, I'm sorry to hear that you are having trouble with the audio in your game. Please contact our support team at dragons@ludia.com, include your support key and we will do all we can to help you with this. Thanks!Not so fun anymore
This game is fun and I like being able to collect the different kinds of dragons. I guess I’m at level 75 or at least that’s what Toothless is at. Anyway after this point things start to get increasingly harder to get. I’ve gone quite awhile now without finding a new egg with Toothless (and with it taking no less than 8 hours to search that’s a considerable amount of time I wasted) and when I comes to the combat competitions where you can win new eggs, the game is unfairly hard. I’ve made it to the last battle before winning the egg and suddenly there is a dragon to defeat that is waaaay stronger than any of the others in the game so far. And it’s almost impossible to get any of the elite dragons. That brings me to my next complaint when using the dragons to go on journeys you almost never get an egg. I mean I get that the game has to be difficult to get people to keep coming back but come on! It’s no fun to always be a loser either. I think I’ll take a break from the game for awhile maybe find something where I’m actually able to get a few things here and there so don’t feel quite so defeated and like I’m wasting my time.Show lessYoKatttt
Developer Response
Hi there YoKatttt, thank you for your review. It is important for us to know what our players think about our games and updates. We are forwarding your review to the development team, but if there's anything you want to add or would like help with please reach out to us here: dragons@ludia.com and include your support key. Thank you.Very deceptive.
My son has played this game for a while on a few devices. It’s actually a fun game, they do constantly beg for money and charge absurd amounts for very little. By absurd I mean you can purchase a dragon for $49! After our most recent experience I suspect is all part of the scam. This is a game for young children. Yet at on almost every screen they are asking for money. Little children don’t have money. This week they somehow managed to separate $100 from my iTunes account in one transaction. They don’t list a customer service phone number or email address anywhere. There Isn’t anyway within the app to review, cancel or dispute any purchases. I did find a form to contact them buried in settings. Not sure where the message goes, if anywhere.
The game may be good but, it’s not worth the hours you will inevitably spend on the phone with your banks fraud department. Truly a sleazy developer with the intention of doing nothing more then stealing from children.Show lessjacksonvilleDad
Love the game, but some major issues.
I really enjoy this game and have had this game for over a year now. I am constantly playing and I love the dedication that you need and that you can’t just “buy” your way to the top. I love every feature in this game including the gauntlet portion, where you have a path of battles against AI dragons so you can get an extreme good prize at the end of your journey. My only problem with the gauntlet feature is the queue on the side that tells you the order of the dragons that get to attack. There is either a glitch or it’s rigged because the queue will change mid battle. I have been trying to defeat the same set of dragons for almost 3 days now playing a dozen times a day trying to defeat them but I am unable to because the queue will let the AI dragons attack 6 times consecutively while I only got maybe 1 or 2 attacks and then I am defeated. This has been like this since I started playing the game but it is really starting to bother me because it has been 3 days on the same level. I have the monthly member ship and that is awesome because of all the perks that come along with it and every other feature is absolutely awesome but the gauntlet queue issue tries my patience especially because it is not fair at all to the player.Show lessCortalina
Developer Response
Hi Cortalina, thank you for your review. It is important for us to know what our players think about our games and updates. We are forwarding your review to the development team, but if there's anything you want to add or would like help with please reach out to us here: dragons@ludia.com and include your support key. Thank you.An honest review
I like rise of Berk, the longer you play the more activities are unlocked. You gather wood and lumber, battle dragons, defeat Dragos ships, and send your friends on journeys. The game is fun, and a nice edition to the games played.
However, the Dragon Rider subscription is not worth it. It doesn’t give you 4 bags to bring back items/eggs, it gives you the option to Buy 4. The sub would be better if it gave you two free bags, and the possibility to buy more(this is per exploration). The Lightfury is possibly the only nice thing that comes with the sub, but you can’t use her more then once a day because the journey last 12+ hours, and you also have to use ruins, the money you purchase, to have more then 1 bag. Sub gives you 1 more pack slot in Brawl, but since you can only unlock 1pack at a time it doesn’t make any difference. All in all, the subscription is not worth it and difficult to cancel.
If your new, get Deadly nadders for lumber/fish, they are the first dragon you can unlock that is good at gathering.Show lessktshadowwing
Amazing.
I have played this game for over a month now, after been a huge fan of “how to train your dragon” and the adorable toothless. I think this game is amazing and if you have the same love of dragons this is the best for it.
I enjoy every feature of the game, however I feel like it takes quite a while to get somewhere comfortable in the game. For someone who adores the game I feel like the prices for some things should be lowered, for example the membership, if the monthly/ yearly subscription was lowered to around £5.99 I would most definitely join and maybe a once only payment of £70. however this is personal preference. Apart from the price of subscription I feel the game has great features and you never get bored because there is so much to do. What I also love about the game is how easy it is to get runes without always paying, this is great for the younger children who play the game as they will be less tempted to make any mistakes without their parents knowing. One thing I was slightly disappointed with was the new light fury feature, however I understand that the creators do want to treat those for the continued support, and I feel that most possibly the light fury will be made available to all players. Thanks for the great game, I’m looking forward to more updates in the future!Show lessElunn
Developer Response
Hi Elunn, thank you for your review. It is important for us to know what our players think about our games and updates. We are forwarding your review to the Development Team for them to review, but if there's anything you want to add or would like help with please reach out to us here: dragons@ludia.com. Thank you.Good game but...
Love the game however I have a few issues with it. In the limited time battles whenever you beat a level and you get to spin for a prize, every single time I get wood which is no help to me because I can only train a certain amount of dragons and I’m harvesting more wood than I can even get close to using . The game has gotten to a boring grind where it takes days just to train a dragon a higher level and I need multiple dragons to be trained multiple levels and it turns out taking weeks just to start progressing again. I can only hold 3million fish and it takes some of the dragons more than half that just for one feed. I also made a purchase day’s ago and sent a screenshot to your team because I never got what I purchased even though the money has been taken. Still waiting on a response.Show lessBL4CKJAM
Update
I really hope Ludia sees this review but it's not really a review just something quick I updated rise of Berk recently (by recently I mean 2 maybe 3 months) and I haven't been able to get back into it and I've tried over and over again and I've tried restarting my iPod and everything else but I'm not deleting my game it's just I'm missing out on events and new dragons and just wandering if you could somehow fix it. So it’s happening again this is an updated report this but here that I’m typing and Iv tried restarting my iPod off loading the app and reloading it thing is I’m not gonna delete it iv got way too much progress to delete it now so if there is an actual new way I can fix it or that just please tell meShow lessVeltryek v
Developer Response
Hi Veltryek v, I'm sorry to hear that you are having trouble getting into your game. Please contact our support team at dragons@ludia.com, include your support key and we will do all we can to help you with this. Thanks!Lost my progress!!!! 🥺
This game is really good and super fun! But the reason for the THREE stars instead of FIVE is because after having played the game for the first time yesterday (and playing on it for a while) I came on today and it had lost ALL of my progress, I really hope that this could be fixed because it is the only problem I have come across with the whole game and it is very unfortunate. If this gets fixed then it will definitely be FIVE stars not threeShow lesswyn23
Developer Response
Hey wyn23, I’m sorry to hear that you have lost your game-progress. First, let's make sure that you have not just accidentally logged in as a Guest. If you usually connect via Facebook or GameCenter, please go to the game settings and reconnect. If you were playing as a Guest, please send us an email at dragons@ludia.com. Use "iTunes Review" as your subject line and include your support key in the email and we will try to help you out. Thank you.
