Signs out
Signs you out constantly, even if you were just working in a call, and had to go to a different app for a minute, you go back to Towbook and you’re either signed out, or it’s completely refreshing as if it wasn’t open already, causing you to painstakingly find the call you were working in, because the search function is useless, and you can’t see ALL your impounds, only about 15 or so, then the screen doesn’t load the rest, this has been occurring through many updates, if you try and use the Facebook group that THEY promote to discuss ongoing issues, they just block you from the group all together. Many failed promises from this company.
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Has potential but falls short.
IOS user. Latest update messed with iPhone quality. Drivers used to be able to edit call times, especially when the server acts up. We send screen shots of google maps to dispatch so they can keep track of destinations and eta’s Now we can’t. Dealerships grade our performance on this. Hope to get it back When you select 20-30 pictures to upload the app sometimes only uploads maybe 5. And then there will be duplicates. Vin reader will not work because the in app camera quality is terrible. It doesn’t auto focus IOS users need the selfie mode for taking pics of under cars
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Buggy
IOS user. Latest update messed with iPhone quality. Drivers used to be able to edit call times, especially when the server acts up. We send screen shots of google maps to dispatch so they can keep track of destinations and eta’s Now we can’t. Dealerships grade our performance on this. Hope to get it back When you select 20-30 pictures to upload the app sometimes only uploads maybe 5. And then there will be duplicates. Vin reader will not work because the in app camera quality is terrible. It doesn’t auto focus
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Sounds
They need to have several alert options for those of us who use an iPhone because sometimes the sound it has to alert a new call is extremely stressful. We recommend checking the billing module because according to the rates we have configured for drivers, when making a report, rates appear. different ones that we never configure and we have to do the entire manual process and this takes a lot of time and is very frustrating, keep working, you are doing a good job, thank you
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Love the constant improvements
Towbook has been around a long time. We absolutely love how they are constantly improving their apps. New features, design and ease of use keep getting better - they release updates every few weeks and they LISTEN to our needs!
Driver
App works great need a option on the settings so we can change the notification tones too what we want to make it louder too hear
And calls come in silent sometimes and we have to delete and reinstall too get it to work
Can u fix it
And add ringtone loud ones please
And calls come in silent sometimes and we have to delete and reinstall too get it to work
Can u fix it
And add ringtone loud ones please
Please change or fix notification tone
App works great no complaints except when my ringer is on and I get a call from my Dispatch . It goes off like seven times ding, ding, ding ding very loud.
There’s no option to change it or mute it when you press the button button on your phone
Would be awesome if you had an option to change the tone or just not as many times
There’s no option to change it or mute it when you press the button button on your phone
Would be awesome if you had an option to change the tone or just not as many times
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Lady from customer service calling to let people know the trial is up is a complete ?$&(,
I’ve had Towbook for almost 2 years. I’ve had nothing but problems. Customer service is garbage. If the app came as a one time purchase and no customer service and you could just use it for Dispatch tool, only I would probably buy it. As far as roadside calls or customer ….They don’t explain anything other than we need money. Try to explain some things that might help their company out while they’re trying to talk me into staying with it and all she wants to do is argue that everything. Cop out saying everything is optional and it’s our fault that app is trash basically. Honk sends out calls for $30 for over a hundred miles away to change a tire. Or travel 80 mile one way and Tow someone for $90. useless. it’s overflow from out of network basically, so trash roadside companies, dictating trash prices, through a trash app, with trash customer service….. hundred percent do not recommend. just because of the attitude of their entire company! three phone calls now everyone was more useless than the last. Didn’t want to hear why we didn’t want to continue with them once she realized we weren’t paying her whole attitude and demeanor changed. Like I said useless.
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More options?
Now being a tow truck operator calls for some late nights. And without the proper sound or notification to alert us, we’re gonna be sound asleep with no way to be reached. I believe there should be a notification sound option to choose from your existing sounds. Because no offense, but a chime doesn’t always do the trick. Hopefully this is a option for a later date.
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When it works
I am a tow truck driver for one of the biggest towing companies in iowa. Towbook used to work amazing but I have called Towbook multiple times hoping to have the issue fixed but so far still not letting me know when I get calls and when I mark myself on scene or towing on my end it’s not updated for the dispatchers and they are always calling my phone wanting to know if I made it or if I’m towing. I have logged out multiple times didn’t fix it. I have deleted and reinstalled Towbook multiple times and still not working. I just deleted it and reinstalled it again tonight hoping it fixed it this time.
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Response from developer
Hello! Please reach out to us at 810-320-5063 and we will be happy to work through this with you. Thank you! - Team Towbook
