Slow processing and stopped counting the money used on gas
The money I pay for gas stopped going to the counter for gas discounts so it’s permanently stuck at $27 also takes forever for the receipt to process when you’re done fueling
Gas rewards
I never used my gas savings and now it is gone when I went to use it.
Car Washes
I would like to see a feature added to the app so I can purchase car washes when using the app to buy gas. It’s frustrating to have to find the physical Spinx card to use for washes.
Hasn’t worked since the update a year ago
The app worked great until the major update a year ago. I’ve worked with Spinx Customer Service several times and no one can get it to work, including changing my PIN, starting a new account and deleting the app and starting over again. yet my physical card works. It was great while it worked..
Works magically
I just filled up my tank without having to take out a card or anything. Feels like magic.
Extra pay
I tried to get the extra $.25 off. It kept telling me I had to enroll when I would enroll it would tell me my card is already activated.
Ehhh
You do get some perks from spending you are already going to do, but there are times that the gas will cut off before you reach the 20 gallon limit which to me is a ripoff, but I suppose some money off is better than none. They do have some deals on energy drinks.
Says wrong pin
When I try to scan at the pump, I put my pin in and it says wrong pin. I know it’s right because I will then use my rewards card and put the same pin in and it works
Scan
I’d like to feature where I can scan at the pump the only problem is I can only find a few where I can scan at the pump scanning that the pump makes it easier for me and I don’t have to stand in line do use the Spinx app
The app and gas pumps are too hard to figure out
They advertise $.10 off a gallon with extras pay, $.25 off a gallon with your checking account added to the app. The pump tells you to do things that don’t correspond to what you’re seeing on the app and the other way around. Could not figure out how to get either discount. Then I started pumping and mine would not dispense gasoline. I had to move to another pump. They really need to make things more intuitive, and not just bright and attention getting. The second pump did not ask me if I wanted a car wash, which I did, so they lost a sale on that.
Before I went to the gas station, I tried connecting my checking account to the app to get the additional discount per gallon. The process kept failing so I could not connect my account.
I’ll only go back there if the price shown on their big sign is lower than the other gas stations I pass.
Before I went to the gas station, I tried connecting my checking account to the app to get the additional discount per gallon. The process kept failing so I could not connect my account.
I’ll only go back there if the price shown on their big sign is lower than the other gas stations I pass.
Show less
