Leave a Review Vector Security
Please Fix!
I don’t know what’s been going on with the app and the overall settings lately, but please fix it! Whenever there’s a panel picture sent to my phone, the thumbnail no longer shows. Instead, it’s a blank thumbnail and I have to click on it and it opens the picture through a website (which doesn’t always work). Also, for Arm/Disarm notifications, there’s no longer an option for just unspecified users. I don’t need to be notified when I arm/disarm, but I would like to be notified when anyone else arms/disarms. There’s no long an option for that. The only other option in web/mobile app/unspecified user, which then notifies me when I arm/disarm through the app. The app USED to work great and now it’s all messed up.Show lessConfusing
I’ve been using y’all’s app for the last 10 years. It started out pretty good but as the time went by, it started to get more confusing and more complicated to use. I don’t know what y’all doing at your headquarters but y’all need to put it back like it was. it was really the easy to use and I know exactly what was going on. Thank you.
PS . that also goes for the Mobile Tech app as well very confusing. I seem to get lost on that app anytime I use it.Show lessManipulation
I’ve been a customer for over a year but the past month my alarm system has consistently been giving me false alarms. I’ve complained and now my cameras no longer pick up human nor vehicles with outside cameras only alert animals. Inside my motion sensors don’t pick up movement. Only if a door is open. They offered to bypass my motion sensors because they keep going off and I declined because I got the system to detect if someone is in my home while I’m away. But it appears they still went ahead and done that. After 5pm you can’t speak with anyone and the earliest they want to schedule a tech is 10am. Not saying the company is bad, just no longer for me with the manipulation of my system turning off my alerts was not cool.Show less