In some ways, this is a good app and service. In others however, it is hostile towards users with disabilities. For example, the “feature” of automatically archiving chats it deems to have not been sufficiently active, with no way to disable that particularly idiotic and disability-unfriendly design choice. You can tell these amateurs have both no experience in UI design in general, and have sought absolutely no input from disabled users, which is even more infuriating when they make it incredibly difficult to even contact any kind of support staff. In summary, avoid.
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