The app has the promise of being good. Eventually...
Update: Hard to believe, but this app has actually gotten worse.
I scan in checks for deposit, they are crystal clear on my end (Apple is known for good cameras). Yet, they get rejected nearly every single time, with a note coming back saying they are “blurry or hard to read”. Somewhere between the preview on my end and getting to staff who manually review the checks, the resolution takes a giant dump.
Additionally, after the last IOS app update, the check orientation for taking pictures for deposit has gotten messed up again, as it was when they first released this app. In order for the check to be readable left to right (horizontal), during the picture scan of the check, you have to turn them vertical. It takes the picture opposite of whatever orientation you actually have the check. Seriously, someone needs to do some work on this thing… Went from two stars down to one, due to the hassle I have to go through scanning and depositing each check multiple times to get the deposit to eventually work.
I have downloaded this app and used for my IPad for a few months. Once I got the bugs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
I scan in checks for deposit, they are crystal clear on my end (Apple is known for good cameras). Yet, they get rejected nearly every single time, with a note coming back saying they are “blurry or hard to read”. Somewhere between the preview on my end and getting to staff who manually review the checks, the resolution takes a giant dump.
Additionally, after the last IOS app update, the check orientation for taking pictures for deposit has gotten messed up again, as it was when they first released this app. In order for the check to be readable left to right (horizontal), during the picture scan of the check, you have to turn them vertical. It takes the picture opposite of whatever orientation you actually have the check. Seriously, someone needs to do some work on this thing… Went from two stars down to one, due to the hassle I have to go through scanning and depositing each check multiple times to get the deposit to eventually work.
I have downloaded this app and used for my IPad for a few months. Once I got the bugs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
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