Cloud User Reviews

Cloud: 1 drive - more storage

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Images

Les images sont très belles mais, légèrement floues.

Vieux Poulin

a year ago

Response from developer

Hello! Thanks for your feedback!

Problem

When I open the app no working nothing I can’t see anything any photos any videos

Nyk99339933

a year ago

Response from developer

Hello. Please write to us at ios@cloud.mail.ru or select the "Contact Developer" option in the application menu. Tell us in more detail what kind of problem you encountered while using the Mail.ru Cloud application, and send screenshots illustrating it.

Overheating iPhone 12 Pro Max

You may want to check this! i used this app for a long time. its been working fine until 2 recent updates ago. i have an iphone 12 pro max. when i use the app even for one minute without doing anything it is making my phone hot! may be using too much processing power. you need to look into this please!

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jmarcoli

a year ago

Response from developer

Hello! If the problem persists in the current version of the application, write to us at android@cloud.mail.ru or through the "Contact developer" button in the application menu. Cloud Mail.ru team is always ready to help!

Cloud storage

This app restrict cloud storage to only 8 Mb. I have an account for 1 Tb, but I can’t upload my photos any more because of that restriction. And I don’t want to buy any more space.

Captain Marvel 1

a year ago

Response from developer

Hello! If the problem persists in the current version of the application, write to us ios@cloud.mail.ru or through the “Contact developer” button in the application menu. Attach screencast of the situation. Cloud Mail.ru team is always ready to help!

Horrible Support Team

Either they don’t understand English or don’t have solutions to the problem. I have my recovery email and recovery phone number. I get email responses they can’t use it for recovery. So what’s the point of having recovery email/phone. Don’t trust with your files!!! If you forgot password they are gone FOREVER!!!

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Lali Bergstein

2 years ago

Response from developer

Hello. You can recover your password from your Cloud mail.ru account yourself. To do this, follow the link https://e.mail.ru/password/restore/ If you can't recover on your own, contact support using the hyperlink in the recovery form.

I can’t open my cloud storage even I still pay the subscription

I registered my account via Facebook a while ago. Now they stopped support Facebook, but my account was linked through the FB, so when I go to my cloud it says add the phone number as we don’t support FB anymore. It says so, but when I want to add my phone number pops out the message “error”. How can I access to my cloud account now? I have my information saved there, memory, photos, work. I need all those files. I am paying the subscription but can’t access to the cloud anymore.

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Lilia.Co

2 years ago

Response from developer

Hello. Please contact our support team to ios@cloud.mail.ru or select the "Write to Developer" option in the application menu. We will be happy to help with solving the problem!