Leave a Review Bose SoundTouch
Product is outstanding; app not so much
I own two SoundTouch 30 speakers, in different rooms, and use the SoundTouch app to network them in my home. The speakers are outstanding. I have absolutely no complaints about them.
The app is a different story. I have a love/relationship with it: when it works well, it is great and allows me full wireless access and control over my speakers. Unfortunately, connectivity can be fickle. It is not unusual for everything to work perfectly fine for weeks at a time, and then suddenly, seemingly out of the blue, for it to drop the WiFi and/or Bluetooth connections on one or both speakers. When things are working well with the app, I always dread it when a software update occurs because that is usually when a number of new features are added, and some bugs are fixed, but also almost invariably, new bugs are likely to appear.Show lessScuromondo
Sound-Touch review
I had enjoyed SoundTouch for years listening to a large library of classical recordings stored on my NAS drive. Some months ago when I was obliged to purchase a new NAS drive (WD MyCloud Ultra) I was unable to access the library of files which I had transferred to the new drive, even with the very best efforts of a number of Bose Tech support agents who patiently tried to make connection between the SoundTouch on my home theater system and the WD NAS drive. I gave up, and made another software program, KODI, make the connection. It worked, but was a miserable second best.
Imagine my elation, then, when five days ago, I just pressed SoundTouch on my Bose remote by accident, and I found it was able to access my new NAS drive!
I am so grateful to have SoundTouch working again, and am most curious to learn whether Bose or Western Digital is responsible for this happy turn of events. Nicholas RenoufShow lessOrpheusCT
Very little support for products purchased five years ago
I spent a lot of money on SoundTouch speakers. They don’t make them anymore now. I really don’t think that after 12+ years of being a Bose customer that I would buy another speaker from them again. That’s a lot of money to invest in a product but they don’t support very well. The app for the speakers is buggy always trying to search for the speaker when it was connected to minutes before. There has not been an update in over a year. It’s very disappointing and I just don’t feel another investment with this company would be a good one. When they work they sound great. I’ve called the company and they couldn’t give me any information about the app or whether or not they were going to update it, nothing. I just find that unacceptable for such a large investment. He did tell me I could buy a new speaker, that won’t happen. Do better Bose can I please before you lose customersShow lessKim loves R+