Eagle Eye Viewer User Reviews

Eagle Eye Networks, Inc.

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Won’t open on my IPhone

I’m able to open on my Samsung Galaxy but the app refuses to open on my work IPhone. Odd glitch. I need it on my IPhone as the cameras are specifically used for work purposes. The app is fully updated so that’s not the issue.

Jordan RK

10 months ago

New update is really nice

Just decided to upgrade my app and it feels much much better, a lot of stuff that were annoying me - fixed!! This is very usable now and I kinda love it, or maybe it’s a hate-love relationship type of thing…lol.

Overall I can recommend EEN solution and mobile app

alex_goodman

a year ago

Can not open

When I hit the button it there then goes away. Went back to redo, but will not let me

shariboolewis

2 years ago

Travis Farrar

The new smart search feature is amazing.
My customer have been looking for a easier way to search and this has made a huge difference!

Trav2023

2 years ago

Amazing

This app works really well.
It allows me to see all my cameras both live and playback from anywhere.
I don’t have to visit site to see video and I have absolute peace of mind knowing that my premises and people are being monitored and recorded at all times.
Great tech!

dickydover

2 years ago

App is so glitchy

The app continually logs me out when I try to view our cameras’ playback. There’s no point in security footage if you can’t review it.

lakeviewlovely

2 years ago

Horrible App

The app constantly crashes, will open multiple layers of the same camera window, won’t let you switch between cameras at the top middle drop down as before when you wanna see the same moment in time but from different cameras. All around failed update and needs to be pulled back or redone. Almost useless.

I’ve worked for weeks with support and they can’t seem to fix the app at all. Same cruddy interface that crashes or jumps to random times to show you. Often won’t let you go back at all very far. Joke of an update. Do not get this app, service, or camera system. Literally Arlo which I have as a backup has been my main system now for months. Waiting to get rid of eagle eye and find better company for sure.

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dudenola

2 years ago

Response from developer

Dudenola, thank you for writing and sharing your thoughts. I can see this has been quite a frustrating experience and we want to be sure and do all we can to help. Please try the latest app version (8.0.8), we fixed the timeline issues where it jumps to random times. Feel free to reach out to support@een.com, we would love to help you get this all sorted out. Thanks for letting us help and we look forward to hearing from you

This App is garbage and so is AD&T

Terrible footage and handling of camera. Scrolling through time lapse is impossible and the app dumps you on a random time stamp. Do not use AD&T

dmvnwdc

2 years ago

Better before the update.

The controls are all wacky now. It used to be intuitive. The dates jump around and the app is almost useless. Looking at Arlos now.

GaryTully

2 years ago

Response from developer

Hi Gary, Thank you for your review. Have you tried the latest update? We fixed the timeline issue. The product team would like to contact you so we can improve the Eagle Eye Viewer experience, feel free to contact us at mobile_feedback@een.com so we can reach you. Thank you

New Update

I do not like the newest update. I feel as though it is harder to scroll through when reviewing footage. I also miss the clock slider where I could select/input a time to review. Love having the app to use but feel like it could be a bit more user friendly on phones.

Tiger288195

3 years ago

Response from developer

Hi Tiger288195, Thank you for the feedback. We'd be happy to hear more about your experience when scrolling to find footage so we can improve it. Please contact us at mobile_feedback@een.com if you want.