Leave a Review FlyCleaners Laundry On
Lost several of my favorite clothing items
FlyCleaners is truly awful. Do not use them! The first time I tried to book with them, they did not show up. The second time, they showed up and then rang the doorbell at least 10 times in the 30 seconds it took for me to come down the stairs. Then, worst of all, they lost a bunch of my clothing, including an extremely sentimental and irreplaceable flannel, as well as a cardigan that I’ve loved and worn for years.
I cannot tell you the amount of sadness and stress I’ve dealt with since using them ONE time. Please, if you value your clothing and your sanity, do not use this company’s “service”.Show lesszoestoll
Great if you never want to see your laundry again
This used to be a really great and reliable app. They definitely wash my clothes better than I do myself and that’s the reason I still keep trying to use them hoping each time for a little more reliability. However in the past year I’m lucky if I get my laundry back two weeks later. Sometimes you cannot schedule the delivery at all and have to keep trying. Customer service is non-exsistent. There is no number to call and no one ever responds to emails. There’s also a chat option in the app but it doesn’t work either. Lately I’ve had better luck scheduling the deliveries and just wind up waiting during the scheduled time with no deliveries happening. This is my fourth time this week - completely ridiculous (tried twice week before). Literally had to get new towels, linens, socks etc.Show lessEssell22
Do not use.
This app is absolutely a scam. If you have any kind of schedule do not and I repeat do not use them. They have no communication. You get a text that your window is starting, which is a 2 hour window. In reality this means wait all day until you call for a delivery driver to actually pick up your laundry. Then when it’s finally picked up you have to wait 2+ days to get it back. Again another text with a two hour window. Here I am 4 hours later I can’t get a hold of anyone so I wasted a day of sitting around waiting for something that did not even happen.
I highly recommend Washclub if you live in nyc. They actually pick up on time and deliver when they say and if you ever need to get in touch with them they are available. I used to use this app all the time and then it went down hill and is not worth it at all. I thought I’d give them one more chance and here I am no laundry to even be seen.
Please take my recommendation and use washclub. They’re fast, reliable, and you’ll actually have the laundry back in the time they state it to be finished. Wild right!?Show lessmike330e