Leave a Review ByNext
Reliable, dependable, and very convenient!
We've tried other cleaning services in the city but after trying Cleanly (ByNext) in August, we haven't felt the need to try anything else. Their services are reliable, dependable, and convenient.
The app makes each pickup easily customizable or adjustable to our preferences. If plans change and we have a pickup or drop off scheduled, we can easily edit the dates and time at no additional fee. After multiple bags of laundry and some dry cleaning, their team has always done an excellent job in making sure all our items come back to us freshly folded and scot-free!
Loyalty to their app also comes with enticing rewards that help offset the costs of pickup cleaning. We've compared price points among different services and have found Cleanly (ByNext) to be at par and competitive with what's on the market. However, a pivotal difference comes with the Reserve membership discount and their promo codes which can be earned each time you've spent a certain amount. This is a huge help to us on top of their convenient and reliable service.Show lessCi Melmont
The worst ever!
They are so unprofessional and irresponsible. I tried them multiple times and always with an issue. Last incident it was the worst. I sent them 100 lbs of laundry and supposedly they scheduled for next day. I was contacted by their concierge to be informed that they won’t be able to finish it by next day and they need more time so they went ahead and scheduled me for drop off the day after I said it’s fine. Then the day after 15 mins before the 2 hrs drop off window end and after I came early from work to be home when they come I get a message that the driver had emergency and they can’t Locate my laundry so they won’t be able to deliver it it and that they went ahead and scheduled me for the. Day after. That drove me crazy as I needed the laundry back urgently for work clothes , towels and w everything. They were so dismissive with zero empathy or understanding to my urgency. It’s very 3 days now and I never received my laundry. On top of that the few times I used them I always had missing items or spoiled items or instructions are never being followed. Save your stuff and money and never use them. It’s so inconvenient. I recommend Rinse better prices and more convenient and professional.Show lessKouKi7575
Truly Horrendous Customer Service
I’ve been using the laundry services on and off for several years, and every time I do I regret not just doing the laundry myself. The pick up and drop off windows are two hours long and yet somehow they are always late. I have had my order pick up cancelled without warning on several occasions (again after waiting at least 2 hours for them). My bedsheets were once returned to me reeking of someone else’s sweat and covered in shoe prints. Good luck getting your money back if you complain, as it’s almost impossible to speak to someone from customer service. I can’t remember the last time I ordered from them without any issues.Show lessFishies124