Leave a Review Depop | Buy & Sell Clothing
Updated Review
UPDATE:
After writing this review, a developer reached out sending me a link to re-appeal the decision. Upon doing so, a new person took over my case and was able to remove the review. I am very appreciative and will continue to do business on Depop. I will keep my original comment down below in case anyone may find themselves in a similar situation.
I’ve been an active seller on Depop for about two years. For the most part I’ve had good experiences until recently. I sold a pair of shoes, advertised as a size 6 to a buyer. The buyer rated me a 1 star because the shoes were too big & she compared them to a European size despite me never listing them as so. She also made some petty comments confirming that she knew she was in the wrong. Regardless I reported this to Depop as this was a clear unfair review. The buyer also reached out to me ADMITTING it was her fault and she was not interested in a dispute because she “donated” the shoes. Depop told me they will not remove the review because the buyer is refusing to open a dispute. Despite all the evidence I submitted, I kept getting the same bot response. So for that reason I made the choice to leave depop and sell somewhere else. Absolutely ridiculous but whatever, Depop would rather lose $$$ than help their sellers.Show lessNegrovish
Developer Response
Thank you for your updated feedback. We are happy to hear that we were able to turn your experience around. If you ever need us feel free to submit a report using this link: https://bit.ly/4aSIKFA Team DepopYall are dramatic
I saw a review about not liking the “offer” option since the buyer doesn’t have to buy the item after submitting an offer. As a seller and a buyer, this is such a great option. I am able to bargain with customers and if they choose to not buy the item oh well we move on and as a buyer i love it because it shows me how low someone is willing to go on an item, if someone has an over priced item (very common on this app) and won’t go lower with offers then im obviously not going to purchase it. If it bothers you so much maybe this isn’t the business for you cause that’s ridiculous.
As for my actual review of the app, I think the amount of fees is beyond ridiculous. It was nice when the fees were taken off of the seller but now as a buyer I have to pay a large amount of fees. Another thing is the shipping prices are way too high. I use the depop shipping which should honestly have more options or just lower prices as it is not that expensive to ship most items. Of course I could always make my own prices but I don’t quite understand that yet so for now i’m stuck with depops options. I have also had multiple encounters with people just not shipping my item. This should be something depop cracks down on, if an account has multiple reports of this behavior they should immediately be banned. Other than that it’s a good app.Show lessamblooger
Developer Response
Thanks so much for taking the time to leave us some feedback! It's great to see that you have been enjoying the app. With our fee structure, our fees allows us to keep Depop running smoothly; it contributes to general up-keep costs, paying our staff and allowing us to continuously develop new features to offer the best Depop experience. When it comes to Depop Shipping prices, these are the prices set by couriers, and includes protection in case something happens during the shipping process. Team DepopMy Depop Experience
I found out about this app through an ad and downloaded it looking for more clothes to wear. At first, it was great and was easily one of my best apps. I bought mutiple pieces of clothes off this app and in which I was happy with. As time went on I saw scammers listing other people's clothes or it was a bot account with negative feedback. I started selling on the app myself and was starting to grow my account very quick. At month 7, I had 280+ sold and 75+ reviews positive reviews. I always had a problem with customer service like being call a racial slur and customer service doing nothing, people taking screenshots of my items listed and listing it on their account acting as if it was their item, and my biggest problem was when this month I got banned from depop for listing a "counterfeit" item. I got no warning when I could of just removed the item and never relisted it again. I had no idea it was a fake item and even applied for an appeal asking to be unbanned as I had no idea, the item was fake. Every time I asked for more info I asked what policy did I breach? In which they responded "One of our policies." I would reply to the email over and over asking for more info but they just shut me down and said," This will be our last email, as there is not much needed back and forth." Now I have a rack of clothing that still needs to be sold and I don't know what to do with it. Customer service is really rude and I'm disappointed with the app Depop. 👍Show lessWarmMilkIsBetter
Developer Response
Thanks for your feedback. We take hate speech and the use of racial terms very seriously and will always take action when it occurs on Depop. Please know that we believe in a safe and inclusive platform for all users, no matter their background. We celebrate diversity at Depop. Regarding image theft, we do have a process in place. Please feel free to report it here: http://bit.ly/depoprequest and our team will work to have the photos removed as soon as possible. As a seller, it’s important to be familiar with our terms to know what is and isn’t allowed on Depop. If you’re unsure whether an item is authentic, it’s best to avoid listing it, and always be prepared to provide proof of authenticity if requested. For your account to be suspended, there would have been multiple instances of counterfeit items or other breaches of our terms that led to this final decision. We’re truly sorry for how things have turned out, especially if your account was suspended unexpectedly. However, we have rules in place to keep our community safe, and we hope you understand the steps we take to ensure that safety applies to everyone. Team Depop