Incredibly Useless Customer Service
I have recently started selling on Depop and was having a great experience until I had the unfortunate problem of having to contact customer support. I wanted to change my shipping option from Depop shipping to start arranging my own, the problem was the other option had suddenly disappeared! I asked them why this was the case and they told me “Some users can only use Depop Shipping labels as their shipping method.” I asked if them how it is decided who gets the option to use their own arranged shipping or not? Do you have to meet a certain sale metric? Does it get taken away if you’ve previously proved you’re not getting orders out in a timely manner with their own arranged shipping? They responded with “As mentioned, we only offer Depop Shipping labels through USPS. Some users are only able to use Depop Shipping as their method of shipment.” So they didn’t answer my questions first of all. Second of all using your own arranged shipping is the ONLY way you can offer free shipping to your customers. Everyone would rather pay for an item and get free shipping that’s obvious. So they’ve taken that option for some shops and not for others by what? Complete chance? Then they refuse to elaborate on it? They’ve side stepped my questions if not flat out ignored them at times and been nothing but a complete pain to try to communicate with. Some of THE WORST customer service I’ve ever experienced so just hope you don’t have to deal with them!
Show less
Response from developer
Sorry to hear about your frustration regarding shipping options and the experience with our support team. The decision to limit shipping methods for some accounts is based on factors like account security and operational logistics. We understand the importance of offering flexibility, including free shipping, and appreciate your feedback. We’re continually working to improve our processes and communication. If you’d like, feel free to reach out again so we can address any outstanding concerns. Thank you for sharing your experience.
