In October 2021, MedQuest experienced a data beach affecting 39,000 of their customers.
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They could have used this app to inform them in a timely manner or put this information on their website but they chose not to.
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It seems they chose not to encrypt your data either.
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Patient’s protected health information was stolen including dates of of birth, prescription information, medical record and insurance information, addresses, phone number, names of prescribers, Medicare number, email address, and more.
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They waited two months to notify patient then did so with a mass bulk mail. In that letter, they made no apology and offered one year of free credit monitoring service…. A year….
This breach could lead to identity theft lasting a lifetime. I’d give this app and this company ZERO STARS if that were possible.
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Why they didn’t seem to encrypt our personal health information, contact their customers sooner, or offer a minimum of five years of protection is beyond me.
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And why Equifax? They had a massive data breach of their own exposing the data of over 147 million people in 2017. Yep, that’s a GREAT company to trust with monitoring your data. 🙄
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It’s unfortunate, I like the customer service agents and they’re quick and friendly. But whoever advised them of responding to this data breach… WORTHLESS
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Rum-Runner
Lt Trooper Jon
colleenh76