NJ Child Support User Reviews

Somerset Technology Group

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App & Website

Neither are working and it’s becoming a little frustrating. I saw this happening yesterday and again today. I have made payments and need to see if Expert pay has forwarded them. I tried using my computer, thinking something was my iPhone, and became more upset. I am not very happy about this. I am a father who does pay.

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lsr1456

8 months ago

Response from developer

We're sorry you experienced this. There was a technical issue on May 8. If you haven't already, please try again.

This app is terrible

The app hardly ever works. Says my pin is incorrect when it's not. Then you can't reset it. The website barely works either. Can't login there 75% of the time either. Complete joke

Pissedoff2220

10 months ago

Response from developer

Hi there. Please let us know about any specific issues by sending a message through our support page. You can find it by clicking the App Support button or the Report Issues link on the More Info page in the app. Thank you.

App always says that my credentials are wrong

Wrong user id password,
Annoying, I know they are correct

Lins1127

10 months ago

Response from developer

Log in issue

I pay every week and most of the time it doesn’t let me log in. It tell me wrong credentials when I input the right ones. Such a headache

sea0033

10 months ago

Response from developer

App

This app is great when it is working- however there are too many glitches. 80% of the time I try to login the app will not open.
The CS services want us to use the online tool instead of phoning however when the tool doesn't work what can we do?
Although all of the representatives I speak to are always respectful and helpful which is so appreciated because who really wants to worry about their CS being paid.

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Sharon G03

a year ago

Response from developer

Unreliable - stopped working after iOS update

Just had a small iOS update and now I can’t log in anymore. Deleted and reinstalled the app it doesn’t recognize my login anymore.

iMackGirl

a year ago

Response from developer

Total Garbage

Millions of dollars and you can’t make an extremely simple application work properly? This app is a total joke. Oh hey! We have a new app update to totally screw up the screw up’s in the previous version! Oh and guess what? Our website isn’t working either! Merry Christmas to all!!!

Sinner@29212021

a year ago

Response from developer

Can’t Login

Ever since the update I haven’t been able to log in at all. Please fix this. Please

My Collages

2 years ago

Response from developer

We are sorry you’re experiencing this issue. We could use some more information to further investigate this issue. Please send us a message through our support page. You can find it by clicking the App Support button or the Report Issues link on the More Info page in the app.

Regular password problems

This is constantly an issue. I’ve never had a month go by without the app telling me my user name/password is not recognized. Nothing has changed on my end, other than my frustration level.

fierypheonix

2 years ago

Response from developer

We are sorry you’re experiencing these issues. Please send us a message through our support page. You can find it by clicking the App Support button or the Report Issues link on the More Info page in the app.