Frustrating
The worst bank app I have ever used when it comes to the “Forgot username/login” feature. Even when all of the right information is submitted, it’ll still come up with an error & will lock me out of my account. Always have to end up calling to regain access. The rest of the app’s features are fine but what’s the point if it I can’t even sign in
Show less
SCFCU… “The best!”
I am very pleased to share with you that SCFCU is my favorite banking institution. I have used other US banks with some negative experiences. That has not been the case with SCFCU. When anything “wrong” has happened, tellers and managers have been able to resolve the situation in my favor, regardless of whether I am in the US or away. Thank you, SCFCU!
Show less
Great App
I don’t use the app much but when I do it does everything I need it to do which is check balances and transactions. I can easily transfer money between all accounts hassle free.
Very convenient
This app is so convenient. It has helped me so much in my day to day life. It has saved me countless trips to the ATM and to the bank. I love this app and wouldn’t know what I would do without it.
SFCU online Servixes
The service is user-friendly, fast and easy! If you request customer service assistance, just send an email and you will get a response back within 24 hours.
Room for growth
It would be efficient if we could chat with an agent if we have concerns or questions. When calling the call center wait times are long. Most people have jobs and it makes it difficult to get a hold of an agent during normal business hours ( work days).
Great app
I like the fact that you can use the app instead of having to login on a desktop since I’m usually on the go. Very user friendly!! Love the last update done. Keep up the good work!!
Poor App
For months I cannot take pictures of checks I want to deposit. I notified the bank employees several times but they don’t seem to care. I am constantly to change to another bank. Poor customer Service.
Great app
I like the fact that you can use the app instead of having to login on a desktop since I’m usually on the go. Very user friendly!! Love the last update done. Keep up the good work!!
Room for growth
It would be efficient if we could chat with an agent if we have concerns or questions. When calling the call center wait times are long. Most people have jobs and it makes it difficult to get a hold of an agent during normal business hours ( work days).
