Pass on this app.
Never any cars available and once they cancelled my ride and called to say it’s because the cars that day were booked in advance. The other day, I booked 2 hours in advance and I get a voicemail an hour later saying cars won’t be available. Trash.
Hard to trust
Scheduled a pick up at 9:30am and the driver didn’t start heading to me until 9:31. That’s the only time I’ve been able to successfully get a ride with the app. Every other time it searches for a driver and never assigns one to you. I was also charged $2 for one of my attempts at booking a ride and then cancelling because I waited so long with no success. Sad because Vieques needs a better way to move people and this isn’t it.
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Do not use.
Booked a taxi ride to and from a destination in advance and for both routes it gave me a driver and everything well time comes and says all taxi drivers are busy so we couldn’t make it to the destination and then when cancelling the ride back they charged me 2$ for a cancellation fee. Couldn’t do the one thing we wanted to do on the island. Do not trust to get a taxi from this app especially if you’re in a time crunch.
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Excelente
We are blessed that we could get rides like never before the Vieques Island Thank you for existing. Affordable rides.
Fix.
A few things: aside from the asinine $12 base fare even just to ride 5 mins away, my first time using this I reserved it for a certain time and the driver arrived 5 mins early and I got a notification that if I wasn’t ready by my reservation time, I’d be charged fees. Why would I be charged if he came early? The time should start when I reserved it. Also, when searching for a location, it gives me locations from all around the country. Isn’t this app only relegated to Vieques? Unless y’all have helicopters I don’t know about.
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