Terrible
While it seems fun, there is no customer service interaction at all unless it’s AI and I didn’t get my refund because of that even though they wouldn’t let me in and I had an extremely terrible experience had to spend a bunch of money on an Uber alone while all my friends stayed because I wasn’t let in. The reason for this was because I was supposed to be disrespectful. My phone didn’t have Wi-Fi and therefore I couldn’t get tickets and so I got frustrated with my phone by the way not at the staff and they said I was being disrespectful and wouldn’t let me in, but let all of my friends in who I had paid for their tickets. I spent a lot of money and couldn’t get a refund and wasn’t actually disrespectful to the staff and had no issue with them until they told me that they weren’t gonna deal with me anymore. And there is literally zero contact information for them for customer service. I had a terrible experience and I had not even a little bit of fun there I was left on the side of the road crying trying to call an Uber, even though I didn’t have cell phone connection trying to get home because all of my other friends were inside. so they did leave me on the side of the road at two in the morning without a way to get home it was very sensitive and disrespectful and I didn’t feel safe and this might seem like a comment that is bias and maybe it is but for good reason so.
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Response from developer
Hi, We're very sorry for the inconvenience you've experienced. Don't hesitate to contact our customer service here (https://support.shotgun.live/hc/en-us/requests/new) to find a solution together! 🫶 Kind regards, The Shotgun team
The best on the market
Truly , from the UI, to the promotion incentives this app is fantastic for everyone, no glitches, no bugs, cash back, easy url sharing, and great features like artist previews, genre / vibe tags, I've never been so impressed or pleased with a ticket vendor app!
Response from developer
Hi, Thanks for your great feedback! We're really glad you like the app. 😊 Have a nice day, The Shotgun team
Great until it isn’t
Great app when the events are legit, but some events are bogus and Shotgun response is, sorry not our problem.