Very handy
I use it all the time
Great for Hubway
Intuitive, easy to use, helpful information. Wonderful for any Hubway user.
Significant bugs
Frequently indicates free docks where none are available (seems to display broken docks/bikes as available). The band at the bottom of the Boston Bikes display shows the number of bikes and docks available at a station. However, ads often cover the band, rendering the critical information delivered by the app unreadable. Immensely frustrating.
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Not for tourists or one-day users
Unless you have the annual membership don't bother renting a bike, save yourself a bad experience and a headache arguing with tech support.
Here's why: the electronic system at the kiosks constantly crashes down, which is the sitiuation at a very large portion of the stations. So, if you're using your credit card to undock the bike, you won't be able to do so unless the kiosk is working, even if there are fully functional available bikes at the station.
Now, if you call tech support for assistance they will send you to another station, which most likely won't be the closest one since that will be crashed down too, so you will end up walking 12-20 blocks to find a station that will be working. What's the point of renting a bike then?
Bewarned that they don't process full or partial refunds.
Here's why: the electronic system at the kiosks constantly crashes down, which is the sitiuation at a very large portion of the stations. So, if you're using your credit card to undock the bike, you won't be able to do so unless the kiosk is working, even if there are fully functional available bikes at the station.
Now, if you call tech support for assistance they will send you to another station, which most likely won't be the closest one since that will be crashed down too, so you will end up walking 12-20 blocks to find a station that will be working. What's the point of renting a bike then?
Bewarned that they don't process full or partial refunds.
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Needs to tell you how to map your route
Why can't I simply enter my address and where I'm going and have it recommend stations to leave from and arrive at for the shortest route based on bike availability?
Lies about open docking spots
On my first day of using my annual membership, I tried to make two ahort trips. The closest station to my house listed on opening, so I took a bike. Unfortunately, the application lied, and the open slot does not accept a bike. Telephone support actually told me that my only nearby option was to return the bike to where I picked it up. They better refund my membership.
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Great for tourists
I found this app great while we visited Boston. It let us find stands with bikes when we wanted them, and docks to return the bike before visiting local attractions.
Great ap until ads started showing up
The ads show up across the bottom of the screen hiding the bike/rack availability information when looking at the map... This seems to be an easy fix.
CONSTANTLY using location service even when app is killed
Even if this app is killed (double click home button and swiping up) it's still using location services and draining your battery in the background. Unacceptable. If this is fixed would be a 5 star app.
Awesome streamlined interface
Boston Bikes really makes finding the few closest docks super easy… especially when using one handed on a bike.
