Replacement of WiFi thermostat
The thermostat developed a fault and I contacted the Termoweb support team (Pedro) to help source another unit (not possible to find a supplier on-line).
We had some issues but Pedro found a supplier and monitored the process throughout. This level of support is very unusual these days and it was surprising yet very pleasing to have such attention and help. Clearly, I would have preferred the unit to have not malfunctioned but the process of locating a new unit and the general help, in perfect English, was very much appreciated. I’ve worked in the engine development and support world with Rolls-Royce for nearly 40 years and I would be happy to have Pedro on my team anytime! Termoweb is lucky to have him!
Thank you
Regards
Brian Weetch
We had some issues but Pedro found a supplier and monitored the process throughout. This level of support is very unusual these days and it was surprising yet very pleasing to have such attention and help. Clearly, I would have preferred the unit to have not malfunctioned but the process of locating a new unit and the general help, in perfect English, was very much appreciated. I’ve worked in the engine development and support world with Rolls-Royce for nearly 40 years and I would be happy to have Pedro on my team anytime! Termoweb is lucky to have him!
Thank you
Regards
Brian Weetch
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Response from developer
Thank you so much Brian for your words, it help us to work much better everyday. Don't forget to write an email to info@termoweb.net or use CONTACT button in your termoweb app if you have any issue.
