Every week the app randomly misses some activity points. Every week I waste time waiting for it to let me log in. Every time you exit the app it logs you out. You have to log in regularly for it to upload activity points, but some days it won’t open at all, just gives random error messages at the login screen. I know you need the latest version of the app and up to date iOS, and I do. I know you need to have the Health app properly set up to interact with the Vitality app in the correct way, and I do. This is clearly a problem with the Vitality app or the server, because some days it picks up activities and other days it doesn’t. For example, this week: Monday, 30 min run, qualifying for 8 points - nothing. Wednesday, the same run - 8 points. Sometimes I just do an extra run to avoid having to message the Vitality team with screenshots etc. On weeks when I fall short of 40 points I have no choice but to contact them. So dreary. This has been going on for years, literally. I wonder how much time I’ve wasted in those years, staring at a login screen that doesn’t log me in, and copying and pasting screenshots, Vitality number etc to send to some poor Vitality CS employee who must be equally sick of the whole business. In short, this app is woeful.
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Response from developer
Good afternoon, thank you for taking the time to leave your review. I'm sorry to hear of your login and points issues, and we would like the opportunity to resolve them. I appreciate it can be frustrating to repeatedly send through screenshots and contact our customer service channels, however if you do experience any errors/issues, we need to raise them with our Technical team to be resolved. It also helps us make any improvements/adjustments, as feedback from our members is greatly appreciated.
We are aware of a delay with points in the last week, and the team are working to ensure this doesn't happen again. If you are still missing points, please get in touch on WhatsApp on +44 161 974 2618, or DM us on Twitter or Facebook and we can get these added for you. Thanks, Megan
