Leave a Review Edinburgh Leisure
Payment confirmed and deducted from account but app says balance outstanding
Paid for a court booking, received email confirmation and transaction was apparent in bank. Turned up to venue who said I have no booking. Now my account says outstanding and won’t let me book anything. Emailed their customer service and they acknowledged the email but never fixed the issue.mimihattoriny
Terrible
Gave it two stars because it looks pretty, but it’s fairly useless so far. I just wanted to log in and upgrade my membership but that’s proved impossible. Also annoying, because I had to log in twice as to buy a membership the app just sends you to the EL site in the app window. The broken EL site, which won’t let me continue to payment.Show lessjez_241
Awful
Not only is this app absolutely awful, the whole Edinburgh Leisure website is terrible too. Wanted to book adult tennis lessons. Opened the app, went to coaching section, selected Craiglockhart tennis centre, selected tennis as the option….only children’s lessons were visible.
Logged in online, went to coaching portal, selected adult beginner tennis lessons, selected book, took me to online login, signed in to my account, brought up every kind of court/activity I could hire/book but nothing about lessons. Going round and round in circles. Whoever designed this should be sacked, it’s truly not fit for purpose.Show lessKate8979
Alright, but frustrating
Works alright.
Booking a session is a pain because you need to enter your full card details, it neither remembers them for you or supports PayPal or Apple Pay or whatever. Booking swimming sessions is the only reason I ever need to find my wallet these days…
And you can’t cancel a booking without emailing, which takes a few days. You get a refund so it’s fine, but it doesn’t free up the space for other customers. Not my problem I suppose.Show lessEddyTheB
App
App starting to get fixed. One main issue is not having access to membership card. As needed these days to enter class and gym. Can it be built in to the app pleaseeh68qd
Not entirely useless, but nearly…
Speaking as a software tester of 23 years experience, this app was clearly never tested before launching. It doesn’t ask you to set your password when you create an account, so when you go to book, you find yourself having to faff about to set the password first, and lose your booking. Get password set (phone offers to save it, but saves your membership ID with it, NOT your email address, so you have to then go back and re-enter your email address which had been overwritten.), go back and book again. Doesn’t ever remember your email address, autofill isn’t mapped, so everything has to be entered manually. In other words, zero thought as to the usability of the app!
All a bit of a shambles. But I DID eventually manage to book for me and my son. So, not totally useless. Just *nearly* useless…Show lessAlabony2
Absolutely hopeless app
I was advised to use the App by one of the Staff on reception as it’s ‘more reliable’ than the website for bookings.
It’s hopeless.
I’ve changed my Preferred Booking Site from Leith Victoria to Ainslie Park. Guess what happens when I see the Home Screen on the App? Yep it still shows Leith Victoria at the top and when I use the Swim Bookings button it takes me to Leith Victoria to make a booking.
I’ve closed the app and restarted it to see if it will change my preferred booking site. It doesn’t.
Don’t waste your time with this app, stick to the website.Show lessWilliam35s
Worst app in the world
It’s not user friendly, it goes down frequently and Edinburgh leisure is impossible to actually contact through it. I’ve been sent a notification and there’s no way to open or check it, I’ve given it to three people who are much more tech savvy than me and they are equally stumped. You have to have this to book a round of golf otherwise it would be binned.Show lessKiwififer
Terrible App, no choice but to use it
Just wasted two hours and the price of a ticket on this terrible app. It’s completely inflexible, you can only book one person for a session and you then cannot go back in to book another slot for a child or partner, they would have to install the app themselves. No refund policy, so if you make a mistake they’ce got your money. Also you can’t setup your password when you create an account you have to use the reset password email option, never seen that before, wasting more time. Of course you have to pre- book sessions online now so you have no option but to use this rotten app, when I tried to login on my laptop and book I just got internal server errors - hurrah ! This is just rubbish I’m afraid… I need three swim sessions just to calm down…Show lessalicamper
Broken
Have used successfully in the past, although it’s poorly designed and implemented. Currently the logs me out as soon as I try to book anything. Reinstalling the app makes no difference. Trying to use then help mechanism also triggers logout. It’s nowhere near good enough as the main point of entry to all Ed leisure services.Show lessfrankie_said_relax
