Ulster Savings Bank User Reviews

ULSTER SAVINGS BANK

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Awesome

Love the new design but I wish to see dark mode added into the app and transaction notifications via the app rather getting text messages or emails Overall 👍👍

dododdoddodod

2 years ago

Response from developer

Thank you for the suggestion, we are going to take that into consideration for future updates. We are glad that you are happy with the app as well! -

It doesn’t work.

Even with the app’s revamp, I still cannot log in. Loading symbols, “intermittent connection issues”, sign-in errors, and so on. I still have to use the website to check my account.

This was also the case before any changes were made.

Your Average Comrade

2 years ago

Response from developer

We strive to make your banking experience as convenient as possible and apologize for the hurdles you have faced after the update. We would like to learn more about the issues if you'd be willing to email us here: reviews@ulstersavings.com Thank you.

depositing by phone

This is incredible! It’s so easy and reliable!

pirish47

2 years ago

Response from developer

We sincerely appreciate your feedback.

Love the bank, not the update

The rating is reflective of my frustration with the new app changes, NOT Ulster Savings Bank or its employees, which I hold in high regard. The app was pretty much perfect for me with only one issue regarding not seeing check images prior to the new update, which is why despite my current upset, it still has two stars.

So I live in a semi-remote location, we do not have cellphone service, and our internet is wired, and I have a flip phone. This means that when the new iPad app update took away my mobile deposit ability, which is the primary reason I have the app, it, and my ability to use my bank account, became a lot more fraught. (The app is the primary way I handle banking.) I have found the app a godsend, the hours I work make visits to the bank during open hours significantly more challenging, and an extra expense in gas, and time. To deposit my checks every week I was relying on it, it is what works best for me. I want to keep this bank, I love it and it’s people, but I want the ability to do mobile deposits, and for those on an iPad, not an iPhone, that is no longer available at this bank. (I tried to download the iPhone app, which supposedly still has the mobile deposits, but that doesn’t seem possible?)

I cannot underscore this enough: the mobile deposit makes my life MUCH easier, please bring it back for the iPad!

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un!que NickName

2 years ago

Response from developer

We are very sorry to hear of the inconvenience that the app update has caused you. We are hopeful future updates will bring back these capabilities!

Streamlining my online banking!

Love the updates. Thank you

RFG Penn Valley

2 years ago

Response from developer

Thank you for the five stars! We're so glad you're happy with the update.

Mobile deposits are the best!

Easy to use too.

GiGiTech

2 years ago

Response from developer

We appreciate your kind feedback!

Steve

As usual with any up dates, how do you get out of the app. .also no update on I store, and loses your sign in information every log in even when you say save with toggle switch

Marine 54

2 years ago

Response from developer

Steve, to get out of the app, press the [Menu] button on the top right of your accounts screen, at the bottom of this drop-down you should see a red [Log Out] button to get out of the app. We're sorry to hear about your inconvenience and believe you may need to update your mobile app to the newest version to enable the saving of your sign-on information. Please see this help page for details: https://bit.ly/USB-App-Help

Love Ulster Savings Bank

I’ve been a customer of Ulster savings bank since they built one in my town. I love the tellers, bank manager (Missy- Red Hook branch) friendly service.. as far as the app goes, I have no issues with the way the app is set up, yeah a little more space for the account balance after a transaction would be nice, but other then that I don’t use the other features on the app except to check transactions and the quick balance feature. Thanks

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Mylove4eva

2 years ago

Response from developer

Your feedback is appreciated! Thank you for taking the time to give us five stars, and for being a valued customer of the bank!

Terrible

For whatever reason i can no longer sign into the app for the last couple years and its very not convenient to have to keep using the actual website…

Chadww21

2 years ago

Response from developer

We are sorry to hear about your negative experience with our app. We recommend you call our customer service number at your convenience; we believe they can help you solve your problem with mobile banking. 1-866-440-0391 M-F 8a-9p, Sat. 9a-2p. Thank you.

app has never worked on my phone

it either has continual spinning loading icon or after i sign in, i get “intermittent connection issues, try again. trying again results in same message.

Barbara E.