Members 1st CU Mobile User Reviews

Members 1st Credit Union

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Disappointed & Frustrated

I’ve been banking with members first for 2 years now. while they are amazing this app is not. I have my login set up with face recognition. Twice this year it will randomly say “ password incorrect “ . so i call customer service & somehow my password was changed?! & my email set up with the account is missing a letter. so i can’t even reset it. now it’s a saturday, i can’t get through to anyone until monday. payday is in a few days, if a hacker got into my account or there’s a simple fluke with members first. All i’m worried about is being able to afford my rent & making sure i don’t lose access to my funds. i was able to get through to customer service, but i can’t talk to anyone who can help with my mobile account until monday. she told me that sometimes people may have inputted information wrong, but why is someone messing with my email. I don’t know i’m just completely frustrated, stressing out. whatever the issue is please fix it ! & i hope to god everything is okay & i don’t lose my direct deposit from over 40 hours i worked.

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supernova9to5

a year ago

Please fix!!!!

App will not open since the new update came out...

norcalracer

a year ago

Easy

Easy to use and meets needs

Meggi4300

2 years ago

Response from developer

Thank you for taking the time to let us know! We are glad to hear you're enjoying the app!

Solid App

Very happy with mobile app, it does everything I need to do and easy to navigate.

Bondino

2 years ago

Response from developer

We are so glad you are enjoying the app! :)

Update the App

This app is in DESPERATE NEED of an update or major overhaul. Most links in settings are broken.

two6nine

2 years ago

Response from developer

Hi there! We are sorry to hear you are having a difficult time with deposits. There have since been updates that should fix this. Try updating or re-downloading the app. If the problem persists, call us at 530-222-6060 and we can personally walk you through some troubleshooting tips.

iPad problems....

Every time I try to deposit a check everything works great until the last step (hitting the “deposit “ button) .....then the app freezes. Then I have to delete the app and re-install it.
Also the bill pay button freezes the app.......

jonarteb

4 years ago

Response from developer

Members 1st app crashes

Downloaded app. Entered name and password and app immediately crashes. Not very useful.

Robby3d

4 years ago

Response from developer

Please contact us at (530) 222-6060 to provide details on the device you're using and the issue you're having logging into the mobile app.

Will not direct deposit checks

I downloaded this app so I didn’t have to leave the house. I tried uploading my check 8 times because I thought it was user error. Kept saying could not read micr. They were all clear pictures. the way I had to endorse it to make this online deposit might have voided my check. I have to go in to the bank to fix this, and that was what I was trying to avoid in the first place.

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Stout ale

5 years ago

Response from developer

Hello, this issue was addressed in our most recent version of the app, version 4.6.21. Please update and relaunch at your convenience.

Won’t work

Just downloaded. Tried logging in and a pop up comes up asking to save password for touch choose yes or no thanks. Whichever one i choose it keeps booting me out of the app. Tried rebooting my phone and it still doesn’t work. Disappointing.

anifan1983