Backline+ User Reviews

Diagnotes Inc

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Doesn’t alert with watch

Why can’t I get this app to alert me via phone. The notifications go to my watch and phone, but the phone doesn’t alert me and my watch just vibrates. How can I be expected to respond to a call when the alerts aren’t set up correctly? Does anyone else have this problem with their Apple Watch?? HELP!!

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Adrian N, RN

2 months ago

Dangerously bad

Liability, intrusive, waste of time

Spinal HA

6 months ago

Little bit of everything

Very easy to learn interface which is appreciated intern year when you learn 100 new technologies.
Would love the ability to make phone calls.
Some features are built in HIPAA violations. Adding people to chats shows info about old shared patients with consultants even months ago. It sometimes even combines 2 unrelated chats.
Otherwise the most seamless transition of all the grinds I’ve learned

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Kaitlyn2295

a year ago

Constant Unread Notifications

App keeps sending unread notifications when there are no unread messages. This still occurs even after restarting the device, clearing messages and closing the app.

Tarea23

a year ago

One benefit

The real benefit of why we are forced to use this product is because of HIPAA. Otherwise it tries to recreate what you can already do with your phone.

Making a phone call uses data through the app. It would be better to call using minutes with a masked phone number. Label the audio call as audio, most people get scared that it’s labeled video.
Pictures, video already on our phones. It would be nice to markup photos in the app.
The texts are too small, especially when the phone is mounted in a car.
There is no easy one button call back with an extension. Again our number should be masked and be a phone call.
The rooms, paging system are ok but they are solving a problem we didn’t have.
There should be a read receipt so people don’t have to respond “ok,” “got it,” “thanks” and the phone keeps notifying of a new message.

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insidiousmd

4 years ago

Needs some calendar help

This platform is used by our network for scheduling providers. Calendar viewing leaves much to be desired. It is difficult to follow multiple people on a given day. In the iOS version you can only look one day into the future - pretty abysmal. I’m only using the app because I’m forced to use it. Until it is updated and bolstered especially in the scheduling arena - would suggest choosing another platform even if it requires paying for it.

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Obie44

4 years ago

Fairly reliable

It’s fairly reliable, but I wish when I read the message of ‘Thanks’ on my iWatch, clicking dismiss would actually stop the alerts. The sag it’s set up it keeps alerting on my phone until I open the app. Please fix!

DrCody

4 years ago

Poorly designed

Awful application. Terrible for patient care. The alerts are not loud enough. Not intuitive to use. Slow to load. Full of bugs. Does not even accurately displays who is on call. Clearly not designed with healthcare workers or patients in mind. I don’t know who thought this was a good idea

nivvy9

5 years ago

Response from developer

Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Our Product Team would love to connect with you about your experience. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue.

Does not work well with Android

Alerts don’t work well and eventually go through standards text alerts. This is then indistinguishable from personal text messages. Sometimes alerts don’t go through when automatically logged out. I was forced to get an Apple phone which works much better.

Dr. Orr

5 years ago

Response from developer

Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue.

Notifications won’t go away

First time this has happened, but it looks like I have two unread conversations when all are completed. Active discussions have been cleared out and still I see the notification.

Tired of multiple downloads

6 years ago

Response from developer

Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue.