Painfully slow and clunky.
Update: Like most, I got the default response back from Fiserv. Send us more info, even though this is not am account or even bank issue. They own the system, so this is just a way to show they are responding, yet nothing ever changes. Fiserv, you outsourced the bulk of your operations and it shows. You clearly don’t look at your app enough to know how bad it really is, compared to others. Test your stuff. That is part of development.
Yes, this app works, but frankly, for the size and abilities of Fiserv, this is frustratingly slow, even on the absolute simplest of functions, and does not give any indication of transactions that have the recurring ability that somehow bypass any and all controls. I see why our bank is looking for alternatives. Just look at the reviews from the past year. They have gone from 4 and 5 star reviews to 1-2 stars. This is the same experience that banks and credit unions are having with Fiserv, too. At some point, this is going to hit critical mass and Fiserv will act like they didn’t see it coming. Well, the writing is on the review wall, Fiserv. Put some energy and resources behind this and your bank/credit unions and their customer relationships. ..1 releases with generic release notes are not going to cut it. You want to be the tech centerpiece for banking, then start acting like it.
Yes, this app works, but frankly, for the size and abilities of Fiserv, this is frustratingly slow, even on the absolute simplest of functions, and does not give any indication of transactions that have the recurring ability that somehow bypass any and all controls. I see why our bank is looking for alternatives. Just look at the reviews from the past year. They have gone from 4 and 5 star reviews to 1-2 stars. This is the same experience that banks and credit unions are having with Fiserv, too. At some point, this is going to hit critical mass and Fiserv will act like they didn’t see it coming. Well, the writing is on the review wall, Fiserv. Put some energy and resources behind this and your bank/credit unions and their customer relationships. ..1 releases with generic release notes are not going to cut it. You want to be the tech centerpiece for banking, then start acting like it.
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Response from developer
We're so sorry you're having a bad experience with the app. In order for us to evaluate thoroughly please email CardValet@fiserv.com with your CardValet username, Financial Institution name, the last four digits of a registered card and any other pertinent details of your experience. Please refrain from posting here for the protection of your account.
