Where is my Data?
I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.
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App not working
The last recorded date for usage is April 10, 2023. I have reloaded the app and still no new recordings. I try to go to ‘support’ and get a message that it can’t be accessed. My iPhone is up to date so that is not the problem. I am sure support could help if I could get to them. I like checking weekly usage to make sure we have no irrigation leaks. Any suggestions on how to get this app working?
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Black Screen
App no longer works. It was great when it did over a year ago, but now when I launch the app on my iPhone nothing loads. It’s just a black screen. Help!!!
New user registration doesn’t work
The new user registration doesn’t work. It wants information that there isn’t a place to put it or is out of place. Example, it wants your email address, but the box to put it in is crammed between other text and not below where the other boxes are. Then, it wants your account number and address, but there is no box to put address. When you Verify account, it wants your name again. So basically, you can’t create a new account.
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Black screen
The most recent app does absolutely nothing. They probably discontinued it and couldn’t even bother to tell me.
There was a problem
Just received my first water bill for my water and have the app already downloaded I put in all of the information it asked for and it keeps telling me something went wrong I want to use it but if it’s giving me this much trouble I may just uninstall it
Reduced water usage by 28%
Extremely helpful!
very helpful and simple
I really have appreciated the monthly emails showing my water usage in comparison to my goals and the usage of people around me. It has helped me be more aware of how my simple adjustments affect my conservation and also my costs.
Good app - utility might not have all the features
Had an issue with the initial login but Alison from customer support was very kind and helped me.
The app is much easier to access and is prettier than my utilities web portal
FAQ on the website is rather helpful - seems my utility company only reports updates every month (even though on the utility website it shows an image of the app with daily usage) - I’ll call them up to see if they can upgrade my meter.
Suggestion to the developer to show the features that the utility company and/or meter supports. I think you put a lot of work into your app for all of your tenants. This would show customers what value your app provides that they are missing out on and the additional data they could be getting. E.g. showing that users who only receive monthly reports could get daily or hourly reporting if they contact their provider for a new meter.
The app is much easier to access and is prettier than my utilities web portal
FAQ on the website is rather helpful - seems my utility company only reports updates every month (even though on the utility website it shows an image of the app with daily usage) - I’ll call them up to see if they can upgrade my meter.
Suggestion to the developer to show the features that the utility company and/or meter supports. I think you put a lot of work into your app for all of your tenants. This would show customers what value your app provides that they are missing out on and the additional data they could be getting. E.g. showing that users who only receive monthly reports could get daily or hourly reporting if they contact their provider for a new meter.
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Great app
This app was a lifesaver. We have a vacation property and not always there. A couple of busted sprinklers made this app indispensable. Probably saved us hundreds of dollars.
