No updates in a year
Long time user and at one time beta tester for this app since 2013. Developer seems to have completely forgotten about updates on this app. The latest and last update is Extremely buggy and slow to load. Have spent way too much time trying to get customer support only to be told the same scripted lines every time without any resolution. Yea iOS is up to date, yes the app is on the latest version, yes I have removed and reloaded app and synced all data. It still has the same issues. FIX THE APP! Many of us contractors depend on it.
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Headed wrong direction…
Recently became impossible to delete lines using iPhone app (14). Now it’s crashing every few minutes.
Whatever “fixes” were implemented 2 weeks ago have made this app virtually unusable.
Whatever “fixes” were implemented 2 weeks ago have made this app virtually unusable.
Not very accurate.
This application is not very accurate, I physically measured and sketched out my own take off for a project before trying this app. It was a minimum of 1 foot off on every run, the longer runs were closer to 2 feet off, or more. Now I am pretty fair and would like to say it may have been user error and even tried calling their sales staff and customer support to see if I had done something wrong or if they offered any type of training for subscribers. No one answers the phones at any time of the day and they ask that you leave a voice mail. I’m sorry but that does not feel like a company that will give you support or stand behind their product, when they won’t even hire anyone to answer phone calls from future/potential customers. Just saying.
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Not an app
Apparently, this is nothing more than a portal to a website. You also need to know what the website is. If you don’t have an account, you are told to go to the website to register but it doesn’t say what the website’s address is.
This clearly wasn’t well thought out by the developer.
This clearly wasn’t well thought out by the developer.
GREAT PRODUCT WHEN IT WORKS
APP FREEZES ALL THE TIME. BRAND NEW IPAD ALL UP TO DATE AND THE DARN THING FREEZES EVERY DAY. REALLY EMBARRASSING IN FRONT OF CUSTOMER.
Long time user
I’ve used roof snap for more than five years and it has been a great value to my company. I’ve measured over a 1000 roofs and never had any accuracy issues. Next I’m going to finally start using the estimation ability and add some automation to my process! Jesse and the team have created a hugely valuable product for my roofing company!
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Quick and easy. Unlimited measurements per month for $99.
I have measured about 2,000 roofs so far. Loving the app. Accurate too. I have measured simple roofs in under a minute. They have expanded its capabilities, but I just use it for measuring roofs and slopes when possible from the street views.
CMB Roofing loves Roofsnap!
Thank you for your great product! My business exist because of the ease of your program. This team rocks😎
New user from android.
Excellent on the iPad. However, as a new hire with roofsnap being a crucial job requirement, and being a Android user for years, there is a major quality gap between iOS and Android. Jumped through several hoops trying to get it to work right. Android version needs a LOT of work! In the end I bought a brand new iPad, so I can get a usable version in order to do my job.
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Response from developer
I’m glad to hear you like the iOS app! Our Android app is much newer and we’re working on adding features as quickly as possible. We also have an online app, which you may like even more. Please give us a call at 877-766-3762 to let us know what features or issues you would like to see added/fixed on Android. We rely on customer feedback like yours to make our apps better.
Pretty good, but...
Pretty easy to use.
No discount for paying in full for the year...customer service a bit unfriendly. Program used to allow one to click on closer images from all directions, now they are additional charges and the monthly cost did not decrease...so additional cost for no increased value. Insurance’s dismiss them as a valid form of measurement.
Program is buggy and sadly crashes regularly; luckily it saves well and usually minimal is lost when it crashes.
I use on my iPad Pro 12.9”
No discount for paying in full for the year...customer service a bit unfriendly. Program used to allow one to click on closer images from all directions, now they are additional charges and the monthly cost did not decrease...so additional cost for no increased value. Insurance’s dismiss them as a valid form of measurement.
Program is buggy and sadly crashes regularly; luckily it saves well and usually minimal is lost when it crashes.
I use on my iPad Pro 12.9”
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Response from developer
Thanks for the feedback! We’re sorry to hear that you had a bad experience with our normally awesome customer service. We do everything we can to ensure a great experience with our products and people. You can still access the imagery you mentioned, but we have added some optional ultra high resolution imagery if you choose to purchase it. Please give us a call at 877-766-3762 so we can show you how this works and get a chance to redeem ourselves.
