Luxy User Reviews

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  • It’s all about money

    Tried it for a bit more than 24hrs. Basically can’t do anything without paying the $499 annual fee. Can’t chat anyone or get any matches without paying first.

    Developer Response

    We have many free easy-to-use features to help people find their potential matches. Of course, you can choose to upgrade your account if you'd like to access more advanced features.
  • A Fun and Interactive Dating Experience!

    I've really enjoyed using this app so far! The #Daily LuckySpin feature is a nice touch, and it's always fun to win discounts and other rewards. The interface is user-friendly, and I appreciate how it encourages interaction in a lighthearted way. It's clear the developers put a lot of thought into creating a positive user experience.

    I also like that the app actively prompts users for feedback. It shows they care about making improvements. I haven't had any issues with it so far.

    One small suggestion would be to add more options for customizing profiles. Other than that, it's a great app, and I'm looking forward to seeing what else they come up with!
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    Developer Response

    Thanks for sharing your review with us and the community. We appreciate your kind words.
  • Money making app only

    Second time using the app. First time I use the app, I decided to pay for a black membership and all was well. This time I decided that it wasn’t worth it. it’s been a week and my account is still pending. I find weird is that they will leave your account on pending but still allow people to match and message you but you can’t and message back account if not approved. This means that you receive a lot of messages from people but you can’t respond leading them to believe that your probably just a fake profile. Long story short it’s about making money. Will not use again.
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    Developer Response

    Hi, thanks for using Luxy! Luxy is a dating app that only serves successful or attractive members. We keep to maintaining a high level of restriction approved by our committee of trustees. Every new applicant can use Luxy for free after passing the review. If you have any questions, please send us an email to support@onluxy.com. Thanks.
  • Don’t install it

    This is one of the worst apps I’ve ever used in general. You have to pay for everything. First off, when you create your account it goes under review for 24 hours, UNLESS you pay for the platinum which is at least $500. And my question is, if the reviewing process is for safety, then the people paying aren’t a risk to security? Then, if you continue with the free option, you only get 30 swipes per day (INCLUDING swiping left which is when you’re disinterested). Also, they show the most unattractive men on your feed forcing you to run out of swipes. You do not get to see who visited your profile, you do not get to send a message, you do not get to view many people’s profiles, AND the funniest of them all… you do not get to see who matched with you. I even paid $14 because it said increase in swiping and a lot of other options and it even said something along the lines of, “everything you need”. Let me tell you, they just gave me 10 extra swipes and the majority went left because of their algorithm. And what’s the point of even swiping right and matching with someone if you don’t get to see who they are?
    Save yourself time and energy and don’t get this app.
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    Developer Response

    We feel really sorry for not making you satisfied. Luxy is designed for high-value singles and has the most strict standards for people to join. Every new sign-up is reviewed to get in. If you have a problem with navigating our app, please don't hesitate to contact our dedicated customer service.
  • Free app?

    is it a free app?

    Developer Response

    We have many free easy-to-use features to help people find their potential matches. Of course, you can choose to upgrade your account if you'd like to access more advanced features.
  • Fake

    Pretends to be high end quality to get money

    Developer Response

    Hi, thanks for using Luxy! I am really sorry to hear that you're not satisfied. If there is any problem, please contact us at support@onluxy.com for help.
  • Not credible and customer service is a possible bot

    Paid for a year membership and it renewed after a year. I contacted “Luciana” who seems to be a bot-point of contact on the site, however to no avail.
    She asked for screenshot of payment and to investigate. After sending those across, she confirms she can’t reverse the payment, however with no credible reasons nor investigation. I will again try to chase this with apple directly, however unsure if the refund will be processed or not and once this new subscription runs out, I will be deleting the app as I seem it an utter waste of money and time, particularly for my demographics.

    The calibre of men on there are a joke and a waste of time who wants endless chats and dirty night calls which I am not a fan of, even after filtering my location, hence I continually ignore.
    Best to invest that same black/platinum yearly subscription service fee into being out and meeting real people in real time, rather than some clicks.

    Good luck out there.
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    Developer Response

    Hi, thanks for using Luxy! I am really sorry to hear that you're not satisfied. And our app is working based on your location as well as your own search criteria. The suggested matches are sorted by distance, your preferences and many other factors. If you wish to limit it, feel free to try our nearby filter or the location tools. Meanwhile, if there is any issue about the payment, you can also contact us at support@onluxy.com for help.
  • Fraud….

    This application is so fraud. U can only sweep specific amounts of users and if you want to see more option you have to pay more. The access is so limited and if you want to do anything you have to pay for it. There is no return policy and if you delete your account you can not sign up again. Sooo fraud…
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    Developer Response

    Apologies for the inconvenience. At Luxy, we aim to provide a premium experience for high-value singles. Our team thoroughly reviews each new sign-up to ensure quality and standards are met. If you are having trouble navigating the app, please reach out to our dedicated customer service for assistance.
  • Does not show likes…

    Have been on this app for several months to give it a fair try and it does not show likes…. Likes will sit in your pile and even if they are within your selected preferences they will not be shown to you. They will instead show you people far away…so your matches are far away as well and they bombard you with messages to sign up for membership/ boosting of your profile for visibility. Ladies on an app should never need to sign up for membership to be show their likes. It also glitches often as other reviews said so paying does not seem worth it.
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    Developer Response

    Hi there, thanks for using Luxy. Our app is working based on your location as well as your own search criteria. The suggested matches are sorted by distance, your preferences and many other factors. If you wish to limit it, feel free to try our nearby filter or the location tools. If you have any further questions, feel free to drop us a mail at support@onluxy.com.
  • Not POC Friendly

    Not a single man of colour on this app.

    Developer Response

    You wouldn't say so if you were really an existing member of Luxy. We have a plenty of high-value black singles, which you can definetely see on our public pages. We're proud of having many successful and talented black members as our Brand Ambassador. Diversity is the best!

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