Leave a Review Foundation Bank Mobile
Bank is great, app is not.
The previous version of this app was way better and more user friendly. This version does not show real time transactions.Shantilly1997
Developer Response
Hi Shantilly1997. I'm sorry if your experience with our new version has not met your expectations. This latest app should be completely up to date and real time. If this is not your experience, then please call our Central Client Support Partner at 731-407-9707 so that we can research your issue further. We appreciate you!Not user friendly- regressed.
I felt like it was necessary to update my review. This new design of the app is VERY disappointing. I understand changes needed to be made to add new features, however some changes have have really regressed the app.
There is a new “quick glance” feature which allows you to see your balance. This is cool, but if someone wants full access to their transactions they have the option to use their finger print or type their password to log in. Most new smart phones do not have the fingerprint software. And there is NO option for facial recognition on the app. So imagine how inconvenient it is for a person to have to type their password is EVERY SINGLE TIME just to look over their recent transactions. The main area where it has regressed & is not user friendly to ALL users.
There is also not a way for you to search your transactions. For a person who checks their account daily, it’s never fun to see a transaction that you don’t recognize. I used to be able to search my transactions- physically type in the name of said transaction. Which would let me know if there were similar charges or history or that said transaction. Now, that option is no longer available. It was so much easier to do that vs calling the bank—only to realize that that said transaction was in fact a transaction that I had previously made.
I love banking with foundation. I really do. I just hate the new updates to their banking app. Users want to use an app that is convenient, and easy to access all of the information that they may need. With the new changes that were made, I’m afraid it’s not as convenient for everyone as the developers hoped it would be.Show lessblaired22
Developer Response
We are sorry you are not enjoying our new mobile experience! With this new app, you now have the option of creating a Quick Balance, using Face Recognition, and paying bills or individuals all from your phone. If you need assistance setting up these items, please call your local branch or Central Client Support at 731-407-9707.The new app update is a headache
I loved our old app! Never gave any issues, but this new app I had to spend 20 minutes trying to deposit a check. Because of the new way it takes pictures. I should’ve just drove up to the bank! Not upset just wish it wasn’t so hard to upload a check. Also I think this one isn’t as user friendly as the other one!Show lessdaf9995
Developer Response
Thank you for your feedback on our new app. We apologize that it is not living up to your previous app experience. We are aware of the mobile deposit issue and have reached out to our app provider to see what solutions they can provide. If you have any additional questions or concerns, then please call our Central Client Support Partner at 731-407-9707. We appreciate you!