Bank is great, app is not.
Response from developer
Hi Shantilly1997. I'm sorry if your experience with our new version has not met your expectations. This latest app should be completely up to date and real time. If this is not your experience, then please call our Central Client Support Partner at 731-407-9707 so that we can research your issue further. We appreciate you!
Not user friendly- regressed.
There is a new “quick glance” feature which allows you to see your balance. This is cool, but if someone wants full access to their transactions they have the option to use their finger print or type their password to log in. Most new smart phones do not have the fingerprint software. And there is NO option for facial recognition on the app. So imagine how inconvenient it is for a person to have to type their password is EVERY SINGLE TIME just to look over their recent transactions. The main area where it has regressed & is not user friendly to ALL users.
There is also not a way for you to search your transactions. For a person who checks their account daily, it’s never fun to see a transaction that you don’t recognize. I used to be able to search my transactions- physically type in the name of said transaction. Which would let me know if there were similar charges or history or that said transaction. Now, that option is no longer available. It was so much easier to do that vs calling the bank—only to realize that that said transaction was in fact a transaction that I had previously made.
I love banking with foundation. I really do. I just hate the new updates to their banking app. Users want to use an app that is convenient, and easy to access all of the information that they may need. With the new changes that were made, I’m afraid it’s not as convenient for everyone as the developers hoped it would be.
Response from developer
We are sorry you are not enjoying our new mobile experience! With this new app, you now have the option of creating a Quick Balance, using Face Recognition, and paying bills or individuals all from your phone. If you need assistance setting up these items, please call your local branch or Central Client Support at 731-407-9707.
The new app update is a headache
Response from developer
Thank you for your feedback on our new app. We apologize that it is not living up to your previous app experience. We are aware of the mobile deposit issue and have reached out to our app provider to see what solutions they can provide. If you have any additional questions or concerns, then please call our Central Client Support Partner at 731-407-9707. We appreciate you!
The new design is lacking
The bank is great, but the redesigned app is disappointing.
Response from developer
I'm sorry you are not enjoying our new design. Our app now has several new features including viewing checks, viewing statements, and full access to bill pay on eligible accounts. Please call our Central Client Support Partner at 731-407-9707 if you need assistance setting up face recognition or any of these new features!
Banking made simplify perfect!!
Horrible app
Response from developer
I apologize if your experience with our app did not meet your expectations. We are constantly looking to improve, so we appreciate your feedback. If you need any assistance setting up alerts or ensuring your available balance is accurate, then please call our Central Client Support Partner at 731-407-9707.
