Updated review to 5 stars
Response from developer
We're sorry to hear you're running into trouble. If you reach out to support@lux.camera we'll dive right into what could be happening.
Beware
I clicked purchase to see the price and it clearly says ‘7 day free trial’. Clicked and purchased thinking I could cancel later if it was not what I wanted.
When tried to cancel I noted the fine print says there’s no free trial, which is contrary to what it clearly says when I clicked through to see the plans. All very clever on their part but if the app is good enough this sort of thing shouldn’t be necessary.
Misleading
Best advanced camera app out there
It can be a little laggy at times on older iPhones, but that’s to be expected.
The great thing about this app is that it’s what you make of it, you can dial the manual features right back or dial in as much as you want. It’s got a great mix and helpful guides and pointers!
Great App-quality & functionality ✔️
Thanks guys
Signed up for a 7 day trial but charged for a year after cancelling within 2 hours
Response from developer
Thanks for reaching out and I'm sorry you're having trouble. We do offer a 7 day free trial with the yearly subscription option, and if you cancel within those 7 days you should not see a charge of any kind. If you were billed while you thought you were in the free trial, it's possible you signed up for the monthly subscription by accident instead of the yearly, activated a trial period or purchase in the past using the same AppleID, or missed the 7 day cancellation period for cancellation at which point the yearly subscription purchase would have been activated. If none of this sounds correct, it is also possible that there was a bug in the App Store that triggered a payment. Unfortunately, for privacy and security reasons, we don't have any control over App Store billing and you will need to reach out to Apple to alert them of this issue. However, you can request a refund directly from the App Store by following this illustrated guide: https://www.imore.com/how-to-get-refund-itunes-app-store
Perfect app, big issue with the subscription tactics
But… Halide’s ‘new features’ only ever seem to be whatever new, across-the-board hardware and software features Apple has added to the latest iOS and iPhones, re-marketed as amazing new features by Halide worth paying for. (They’re seriously making you pay for Lock Screen widgets. That’s really poor practice I haven’t experienced from any other app). In over a year of paying for it, there’s precisely one new feature of any worth to older phone users - process zero, which, whilst great, is also in other camera apps I own, for free, suggesting to me it’s just an API apple has made available to all.
In a way it’s testament to how good Halide is in the first place - there isn’t much to improve upon! But having paid full price for Halide before the subscription era, I have no idea what I’m subscribing for now.
Why it’s not free??
Response from developer
We're sorry for any confusion. While we explain that Halide is a paid app at top of our App Store description, with a seven day free trial, we know this is easy to miss. We really wish there were a way to put this information front-and-center. Unfortunately, this is a limitation within the App Store, so we can only put this information in our App Store description. We hope that Apple offers a better way of communicating this in the future, and we apologize for this experience.
No trial
Response from developer
We're sorry for any confusion. While we explain that Halide is a paid app at top of our App Store description, with a seven day free trial, we know this is easy to miss. We really wish there were a way to put this information front-and-center. Unfortunately, this is a limitation within the App Store, so we can only put this information in our App Store description. We hope that Apple offers a better way of communicating this in the future, and we apologize for this experience.
This app violates apple rules
Response from developer
We're sorry for any confusion. While we explain that Halide is a paid app at top of our App Store description, with a seven day free trial, we know this is easy to miss. We really wish there were a way to put this information front-and-center. Unfortunately, this is a limitation within the App Store, so we can only put this information in our App Store description. We hope that Apple offers a better way of communicating this in the future, and we apologize for this experience.
