Leave a Review Filmic Pro－Video Camera
Not what it seems
It pains me to write this review because when I tested this app, I actually liked it. It’s certainly not the same as professional production equipment, but for iPhone cinematography, it wasn’t that bad. It ended up being a bit glitchy, so I stopped using it. I thought I had cancelled the subscription, but fast forward to a few days ago and I realize I have been being charged $10 a week for 7 months without realizing it. That latter part being my admission. I realize it’s on me that I didn’t realize these payments have been coming out for months, but when I reached out to the manufacturer via apple’s refund process to stop payment, cancel my subscription and refund the last 7 months of payments they denied it and denied the appeal.
Look, I get it. The argument is not whether they are in their means to demy me, they likely are. But it shows a lot about how they operate and who they are. When I explained the mistake in detail and added that they should check my usage history (I.e. no use during those months!) they could see that the inaction on my end was an honest mistake.
So there it is. Take it for however you should but a missed opportunity to recover here.Show lessaaronlsme
Developer Response
Hi there, we’re sorry to hear about your experience. Please don’t hesitate to drop us an email at support@filmicpro.com. If you don't find your answer in our first reply, don't forget to get back to us so our support team can continue assisting you personally. If you find this helpful please consider updating your rating. Have a lovely day!Thankful For Filmic Legacy Version
I was miffed, to say the least, when I discovered that the Filmic Pro app that I had previously purchased had been changed to a subscription model. As far as I could tell, I could not download or send pre-recorded videos to my camera roll (among other previously available features) unless I paid for a fairly expensive subscription. It might be worth it to professionals or content creators, but I’m a casual user for personal purposes. More than a year after this discovery (after which I had stopped using the app for obvious reasons, but luckily didn’t delete it because I didn’t want to lose my videos), I went back to read the reviews of others in the same boat. The developers responded to some of those reviews with instructions on how to download this legacy version (for those who had previously purchased the original app) and move previously recorded video files from the Filmic Pro file folder to the newly created Filmic Legacy file folder on my iPhone. There is even a tutorial video of the file transfer process. So my app (Filmic Legacy now) is completely functional again, and I have complete access/control of my videos, including downloading or sending videos to my camera roll. I knocked off one star because this information, as far as I know, was never sent to those who had previously purchased the Filmic Pro app. I was just lucky enough to discover the legacy version on my own. Hopefully, this review will help others.Show lessHBCR
I feel ripped off.
I DO NOT think it’s ok to have someone buy something from you, just for you to then take it back and charge them a subscription for its use. How is this even legal let alone ok? Technically, they didn’t take it away but you can’t even save your videos that you take with it so pretty much you can’t even use it or what’s the point of using it if you can’t access the footage you recorded unless you have a subscription. It’s like going to Walmart buying some thing and then Walmart coming to your house and taking it unless you pay a subscription monthly for it. Oh, but let’s not forget we took off a dollar for “loyalty” since I bought it already. Please. A lot of people are not only very angry but all feel cheated and ripped off by the filmicPro app development team..,but I can’t speak for others. I can only speak for myself and how I feel on it. Which is also cheated, ripped off, and it’s all together bad business. I went from your biggest supporter and praised you on my channel. Now I’m done with filmic pro. Greed gets the best of everyone Eventually. And with the way that technology is moving faster each day. There will be the next “filmmakers favorite app” before you know it…,and the only thing that people will remember about filmic pro is that has-been app that ripped me off.Show lessbjames2700
Developer Response
Dear customer, you will always have access to Filmic Pro through the Legacy App that you can download and unlock from the Information menu on the app. To access the menu, please dismiss the paywall through the X on the top left corner and download the Legacy App. We hope this helps and that you're going to keep using our apps and reconsider your review!