tiket.com User Reviews

Global Tiket Network, PT

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Ngeselin bangett sekarang harganya gk termasuk pajak

Dulu tuh suka banget pake tiket.com soalnya harganya bersahabat & jelas (udh include pajak gitu nett ratenya). Sekarang tergoda keliatanya murah pas mau booking ehh ternyata belom termasuk pajak dongg wkwkwk. Sekarang juga ratenya jg entah knp lbh mahal dr dulu. Mending pesen lewat aplikasi burung putih ato gak book direct. Udah males sekarang pake tiket.com

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hcndndnd

5 months ago

Response from developer

Hai sobat tiket, kami memahami keresahanmu dan terima kasih sudah meluangkan waktu untuk memberikan ulasan. Untuk harga bersifat fluktuatif sesuai dengan syarat dan ketentuan yang berlaku. Kamu juga bisa klaim Jaminan Harga Termurah jika temukan produk sama dengan harga lebih murah di OTA lain, selengkapnya bisa cek link bit.ly/3LCMIGA ya. Terima kasih 🙏

Unable to validate payment

I tried for an hour to validate a payment method, but every option is buggy.

Customer support loops in menu options that do not apply, nowhere to contact them, no way to make it work.

I booked the hotel i wanted through another new app and it worked right away.

Good luck fixing your site.

Globalpat

7 months ago

Response from developer

Hi t-mates, we understand the problems you are experiencing. Sorry for the inconvenience. So that we can help check the problems you are experiencing, you can tell us the details via Email: cs@tiket.com with the subject: "App Review Confirmation". We are waiting for confirmation and we will be happy to help you. Thank you 😊

Absolutely expect 0 customer support

After booking a ticket through the app I tried to setup an account. This organization does not have the ability to send OTP codes to US phones. And as they REQUIRE 2-step authentication it is IMPOSSIBLE to setup or make any changes to bookings. Their support through WhatsApp is AWEFUL. I’ve had 0 response through their help line. Their email support over the LAST 2 MONTHS. Just goes around in circles.

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Windows user now on iPhone

8 months ago

Response from developer

Hi t-mates, We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Confirm App Review”. We will be happy to help you. Thank you 🙏

No language option

The app lets you select English as a language when you first install but this has no effect on the actual language of the app which is in Indonesian. I’ve looked everywhere on the app to change the preference but it doesn’t exist so this is an Indonesian language only app and pretty useless for anyone who doesn’t speak Indonesian.

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Nickleeds1973

8 months ago

Response from developer

Hi t-mates, We apologize for the inconvenience and thank you for taking the time to leave a review. In apps we provide you to select English as a language. You can choose it by click Account Menu on your Apps, then Settings, choose language and select English. If you have more questions you can tell us the details through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Konfirmasi Review App”. We will be happy to help you. Thank you 😊

The most frustrating way to buy tickets

Closes the checkout and returns to the ticket store page every time you switch out of the app (e.g. to check for messages or copy the bank 3DSecure code). You have to visually copy the card number and rely on the SMS notification popup to successfully buy a ticket without switching from the app. If it weren't for the discounted tickets I would never subject myself to such frustration.

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🍛🌯🍔🍱🍫

a year ago

Response from developer

Hi t-mates. We apologize for the inconvenience and thank you for taking the time to leave a review. You can tell us the details of the problem via Email: cs@tiket.com with the subject: “App Review Confirmation”. We are waiting for confirmation and we will be happy to help you. Thank you 😊

Ridiculously bad

This is the wooooorst! Hahaha. Every time you check anything on other app, it reboots! Even a card number or a price. What about the fact that adding a card to pay removes your promo code? What a JOKE. Bye Tiket. Go scam other guy.

Lolokoko_

a year ago

Response from developer

Hi t-mates. We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Konfirmasi Review App”. We will be happy to help you. Thank you 😊

Still can’t receive OTP using U.S. cell phone number

The app allows you to choose a U.S. phone number, but it can’t send the one time password to it. If Gojek can do it, I don’t see why they can’t.

Hexahedra

a year ago

Response from developer

Hi t-mates, We are really sorry for the trouble. Thank you for your review, it help us to be better again. Don't worry, we will help you. Regarding to your trouble, please send us an email to cs@tiket.com with subject "Konfirmasi Review App". Hopefully the trouble will solve as soon as possible. Thank you 😊 by : FA

Great service 👍👍👍👍

Never had problems,
Great service 👍
🙏🙏🙏

LombokCool

2 years ago

Money grubber application

Informed bad stay refused to refund. Never completed the check-in because harassment from the hotel staff yet refused to refund. This application is redundancy in the travel industry. Book your stays from other applications. Scammers united. Yikes.

s1gma87

2 years ago

Response from developer

Hi t-mates, We are really sorry for the trouble you've experienced. We know you are really dissapointed with us. Thank you for your review. It will help us to be better again in the future. We'll very grateful if you want to tell us the detail of your problem with our customer care. Please send email to cs@tiket.com with subject "Konfirmasi Review App”. We are waiting for your email. Hopefully this trouble will never happen again. Thank you 😊 by : FA

Unresponsive app

The app doesn’t work very well. It logged me out, my first booking disappeared, yesterday then appeared again and I haven’t been able to verify my phone number because I am not receiving the code.

LaFobia