Leave a Review Travelio
Good service
Very good and quick service for pest control from CS Zahra TravelioKevin77Gao778899
Developer Response
Halo Kak Kevin, terima kasih ya atas review yang sudah kakak berikan untuk pelayanan customer service kami, kami sangat menghargai feedback yang diberikan karena penilaian ini menjadi acuan bagi Travelio agar selalu memberikan pelayanan terbaik setiap saat. Jika memerlukan bantuan lebih lanjut bisa menghubungi kami di live chat aplikasi atau nomor customer care Travelio di nomor +622139524523 atau nomor WhatsApp Travelio 62851-7993-9341.-ssBad experience
I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number. They have several different whatsapp numbers to call that I lost track of them. The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me. I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty. But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again.
You email me about the reservation details. The reservation is for my mother: Maryam Limanasari for the months of Jan & Feb 2024.Show lessJtac$86
Developer Response
Hello Sir We are truly sorry for the incovinience and thankyou for your feedback. Travelio will do better to improve the service quality in the future. Since we could not find your reservation, please kindly inform us your reservation detail through Travelio Live chat, 085179939341 (Whatsapp) or 021-39524523 (call). Therefore, we can check the issue further. -ssBad experience
I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number.
They have several different whatsapp numbers to call that I lost track of them.
The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me.
I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty.
But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again.Show less