Leave a Review Travelio
Good service
Very good and quick service for pest control from CS Zahra TravelioKevin77Gao778899
Developer Response
Halo Kak Kevin, terima kasih ya atas review yang sudah kakak berikan untuk pelayanan customer service kami, kami sangat menghargai feedback yang diberikan karena penilaian ini menjadi acuan bagi Travelio agar selalu memberikan pelayanan terbaik setiap saat. Jika memerlukan bantuan lebih lanjut bisa menghubungi kami di live chat aplikasi atau nomor customer care Travelio di nomor +622139524523 atau nomor WhatsApp Travelio 62851-7993-9341.-ssBad experience
I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number. They have several different whatsapp numbers to call that I lost track of them. The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me. I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty. But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again.
You email me about the reservation details. The reservation is for my mother: Maryam Limanasari for the months of Jan & Feb 2024.Show lessJtac$86
Developer Response
Hello Sir We are truly sorry for the incovinience and thankyou for your feedback. Travelio will do better to improve the service quality in the future. Since we could not find your reservation, please kindly inform us your reservation detail through Travelio Live chat, 085179939341 (Whatsapp) or 021-39524523 (call). Therefore, we can check the issue further. -ssBad experience
I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number.
They have several different whatsapp numbers to call that I lost track of them.
The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me.
I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty.
But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again.Show lessall good
thank youbass head94706
Developer Response
Halo Kak bass head94706, terima kasih atas review yang sudah kakak berikan ya. Jika memerlukan bantuan bisa menghubungi kami di live chat aplikasi atau nomor customer care Travelio di nomor 021-39524523 atau di nomor whatsapp Travelio 085179939341.-nvKamala lagoon
GoodAdesriwahyu
Developer Response
Halo kak Adesriwahyu, semoga selalu memiliki pengalaman baik bersama kami ya, terima kasih sudah meluangkan waktu nya untuk sharing pengalaman bersama Travelio. Jika memerlukan bantuan bisa menghubungi kami di live chat aplikasi atau nomor customer care Travelio di nomor +622139524523 atau nomor whatsapp Travelio 62851-7993-9341 -clVery unprofessional
Relocated me 1 hour after the supposedly check in time and give me a room that has been vacant for a week before. The room was very dirty and extremely different from the photo. I asked for another room but then suggest a guesthouse for relocation (my booking was an apartment, so this is basically a scam). Asked for a refund and said that they can’t do it since the booking was already confirmed.
Don’t ever book with this app people, the customer service is the worst!Show lessYang the
Developer Response
Hello Sir/Madam, we apologize for the trouble you are experiencing. For every problem that occurs Travelio always strives to provide the best service and solution, but at this time we have not been able to find your booking. Please inform us the details of the booking via the live chat application. -ksRoom D27AM
Room boy very nice and very helpfully … and very satisfied…nelberly
Developer Response
Dear Nerbearly, thank you for sharing with us and we are glad to hear that you enjoy your stay. We are looking forward receiving you next booking, feel free to contact us by live chat aplication or WhatsApp Number 62851-7993-9341 -ksSuper bad // Parah
Rented 2 apartments. Both apartments are sub par, 2 out of 4 AC died in both Apartments, super dirty, drawers are not clean, dusty, Fridge and freezer super dirty, a lot of spot marks on the bed, no sheets, and no help from the travelio team
Sewa 2 apartment. Keduanya tidak sesuai photo, 2 dari 4 AC mati di setiap unitnya, kotor banget, laci kotor, debuan, kulkas dan freezer kotor banget, banyak bercak di kasurnya, tidak ada sprei, dan tidak ada bantuan dari team travelioShow lesslikosubakti
Developer Response
Halo kak, mohon maaf atas ketidaknyamanan yang kakak alami. Kami tentunya akan meningkatkan kualitas pelayanan kami. Saat ini kami belum berhasil menemukan pemesanan Kakak. Agar kami dapat membantu kakak lebih lanjut mohon informasikan detail pemesanan kakak melalui live chat aplikasi atau nomor whatsapp Travelio 62851-7993-9341 -LRDon’t use
Terrible app- halfway toward a scamGood Game Review Team
Developer Response
Hello sir/mam. Though it’s never easy hearing we’ve disappointed one of our customers, we appreciate you are taking the time to share where we fell short, so we can improve going forward. Should you have further feedback, concerns, or anything else, kindly reach out to our Live Chat on Travelio Apps or whatsapp number 62851-7993-9341 -ksNeed a lot of improvement
The room, while meeting basic expectations, couldn't fully compensate for the disarray during check-in. The lack of organization and communication created unnecessary stress upon arrival. Although the accommodations themselves were acceptable, the overall experience left me questioning the reliability and professionalism of the service.
Simple amenities and services that are often taken for granted became apparent issues during the stay. It's a reminder that a positive experience encompasses more than just the physical space—it's about the entire process, from booking to check-out. In light of this, I would cautiously consider alternatives before using this service again.Show lesshanxell
Developer Response
Dear Hanxell, We apologize for the inconvenience you have experienced. We really appreciate your feedback and we always strive to provide the best service and units in the future, kindly reach out to our Live Chat on Travelio Apps or whatsapp number 62851-7993-9341 -ks
