8x10 User Reviews

Customer Experience

Positive experience17.6% of reviews
Neutral5.9% of reviews
Negative experience76.5% of reviews

~ Based on 17 written reviews from the US App Store.

Is 8x10 Safe?

8x10: Sell Limited Edition Art appears mostly safe based on user ratings. AppsHunter Safety Score for 8x10 is 72/100.

This assessment is based on 64 user ratings, with an App Store average of 3.6/5.

Safety Analysis

62.5% of ratings point to a safe experience
4.7% of ratings suggest some concerns
32.8% of ratings point to a risky experience

~ Based on 64 App Store ratings for 8x10.

Is 8x10 Legit?

8x10: Sell Limited Edition Art is no longer available in the App Store. AppsHunter Legitimacy Score for 8x10 is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Don’t trust

Websites are not authenticated and give me a warning before visiting, when I went to set up an account it started to send a notification to a phone number without me ever even specifying my number and signing up and the number one in my stripe code which could be used to verify my stripe account, and then I went to go click the help button on their app and it says page could not be found so there is no way to contact support if there ever was a problem in the first place so yeah
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Fails at pmt gateway author

the app hangs up.

Scam don’t get

Scam

Not working/No customer service

The app seems to work fine, but the link it gives me to sell my artwork does not work and browsers warn not to open website because the certificate has been expired for over 80 days.
The app support does not work. The email address provided is not valid.
I’m concerned because there’s no way to contact customer service, even after entering personal information in the app, and some users are speculating in the reviews that this app is a scam.
Please provide another form of contact or notify users if you are no longer maintaining this platform.
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Don’t think this app works anymore

It won’t let me sign in and doesn’t even send me an email to try to change password. Support page on website also is not working. Too bad…a much needed service for selling fine art.

This seems like a scam!

Beware!

Poor customer service

The print quality was stellar. The customer service was a disgrace.

How can I change the size of my crop?

Hi! I’ve been trying to upload my art but when I go to crop it there’s only one size to crop it to. How can I change the dimensions so I can sell my artwork? Thanks so much!

Buggy

I’m having problems using the app. On my iPhone promax11 I can’t do a signature to save my life plus the support page won’t load.

Response from developer

Hey there! We're updating our website (and FAQs) so it's down for about a week. Just email us directly at hello@8x10.co - What's the issue with using the signature feature?

Never works

Would be great if the app worked. I can’t tell you the amount of hours I wasted trying to get this app to work. It worked in the beginning then nothing but issues. Hope they can fix it. Also add ability to do more than one print at a time.

Response from developer

Hey Beachside Betty - You can post as many pieces as you'd like at a time. It creates a collection homepage - so your fans can pick from all your work! We're not seeing any platform wide issues. Sales are posting daily. Email us at hello@8x10.co so we can help with whatever issue you're seeing?!

Sad

Wish it was available in Jamaica

Not Working

When I used this app some months ago, I was able to login with no problems, create a signature, etc. But I was never successful at upload my art, even when I uploaded it more than once.
Now fast forward:
I can’t login without getting suspicious login alert. Even when I bypass that stage, it logs me in, but doesn’t keep me logged in. Once I close out of the page I’m logged out. I can’t create a signature or upload anything under my username.
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Response from developer

Hi Sarah - Any login is directly through Instagram, which does sometimes double check verification for their own safety protocols. Just email me at hello@8x10.co and I can ensure you're up and running. We're not seeing any sign up issues/log in platform wide. Maybe these issues from 2019 were resolved?

Crashing

Just got the app and when I try to select a picture to post it crashes

Great intro to fine art selling!

App makes it easy to upload an image and sell. Love that basically all the processing and shipping gets handled for me.

Downside though, you can only sell 1 image at a time. Would love to see an update eventually where i can sell a few at a time. Also, would love to see more size options and maybe different framing options in the future. *food for thought*. Otherwise, so far so good! :-)
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Response from developer

H there Sessy - Wanted to touch base. We now offer multiple sizes for your fans. AND you can sell multiple pieces at once! Would love you to see the latest improvements.

Uploading

Uploading high res photos use to not work. Now using the file browser, you can upload. But now with the update, uploading a signature doesn’t work.

Response from developer

It's been fixed - thanks for letting us know. The current version is live in the store and the signature is working! Always let us know at help@8x10.co if there's a bug - so we can fix it right away. On iTunes we might not see it! thx...

Doesn’t show all my pics

Update: after suggestion from developer to save file down to size 3kx3k pixels. Photo still doesn’t show on app only shows files on camera roll not files downloaded into files folder.

Response from developer

Hi @mmurillophoto - UPDATE: We've now added the Apple app 'Files' so you can select photos from any timeframe, app or size! It's been fixed - thanks for letting us know.

Blocked

I am blocked at « direct deposit » what is it?

Response from developer

If you have a previous existing Stripe.com account you must use a unique email for the Stripe.com sign up in 8x10. It creates a new stripe.com account. All will work then!