Difficult to tell what you have submitted
Mistakes made by Group source make the claims rejected and makes it hard to keep track
Groupsource
Complicated to use
Direct billing
Please update the online benefit cards with ClaimSecure information, so that providers will know which insurance company name to put on:) thank you!
Functions poorly
Ever since the last upgrade facial recognition doesn’t work.
Facial Recognition
I don’t like that you still have to enter a passcode from texts even tho I have facial recognition turned on. It’s dumb and a waste of time.
Fast, simple, effective
I love the photo submission option it saves me so much time!
Convenient and Helpful
I can easily look for information and submit a claim for review, that helps me save time from calling and waiting on hold for hours.
Very happy
We’ve been using the app for 2 years or so. It’s got a decent UX and I like being able to easily upload photos of claims.
If it had an option to have a health care spending account section: balance, upload claims, etc., it would be even better.
If it had an option to have a health care spending account section: balance, upload claims, etc., it would be even better.
Very user friendly
Love the app, the claims submitted through the app are processed super fast.
Useless
Cannot submit a receipt by photo, which is the advertised functionality. The GroupSource app is hopeless, same with the browser interface. Someone at Groupsource actually told me to email attachments. Wow. Real “secure”... total waste of time. Unfortunately I can’t avoid them and still have to find some way of submitting receipts.
Show less
