Time
I always have issues with the app not working at night. Always an error message or “we are unable to process your request at this time”. This is bad considering I’ve tried it on the computer too and I still get the same result.
Horrible service
I tried to Venmo my daughter at college some money. It wouldn’t go through so I thought I was doing something wrong so I tied again a few times.. I checked I had plenty of money at bank.. the bank called and asked if it was me … I said yes and then I was able to send..three weeks later someone called and asked me again if it was me I said yes it was me.. she asked me if other transactions were me and I said yes after awhile I couldn’t hear her well and told her I had to hang up… the next morning surprise my card didn’t work.. I called and was placed on hold for at least an hour no luck.. I went to the bank told them what happened she said she needed to call and we waited on hold for 5-10mins I told the banker to hang up and I moved my accounts to another institution. Good riddance!!!
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Questions
To many thought provoking questions that force you to look back at the check for errors. My other bank does not employ questions and I tend to deposit in that account more often.