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Pure Trash App - Symplr Doesn't Care
For the ridiculous price we pay for Symplr you think they would have an app that works. App is absolutely useless and always freezes and crashes. I have to log in to a desktop to do anything. Symplr is terrible !DylanTucker6900
Absolute garbage
This app is the worst. Faceid never works, always gives me an error. Every time I hit manage credentials the app freezes and I have to force close and log back in. It simply will not work. Every time you sign into a facility it makes you click 23 buttons. Why do I have to hit “ok” after I choose an option that I literally just selected. You CANNOT depend on this app to be working if your job requires you to sign in at a hospital. It’s absolute garbage.Show lessiridium239
Terrible
Why have faceID if everytime I open it I still need to use my password. Nothing about Symplr is simpler. Most difficult app to navigate and use. For what we’re charged for this service you need to do better.Bucksnvettes
Ineptitude
The app mirrors the company and ineptitude. Can not use an iPhone to take pictures and upload to even complete your application and this is after I spent an hour fixing my incomplete registration. I’m not looking forward to the future here.Arrrghhhhh!
App crashes consistently
I shouldn’t have to call Symplr customer service every time I need to check in to a hospital. The app consistently crashes when trying to check into a facility. Deleting, restarting the phone, etc. good luck! For what vendors have to pay yearly for access, this is garbage!AnnoyedRep
Garbage
New update keeps giving me a connectivity issue even though my cell service and WiFi are working fine. It’s amazing for the money we spend per year on this “service” how terrible the product is. It’s a requirement we use this to get into work and it doesn’t seem anyone actually cares how this effects the users day to day.Show lessPennylane8468
Awful experience
The app is listed as a “daily” pass option. How is it the case if you have to wait to be approved. Horrible customer support. Why any hospital would use this as a vendor method to be granted daily access is beyond me. Horrible experience.Trohern
Who is your customer?
Your service is terrible. The app has constant glitches. Submitting credentials is a headache. Your “customer service” should be renamed to something more appropriate. If I’m paying your fee, does that make me your customer? If so, why do you treat me as an adversary? Is the health system your customer? If so, why is it that only the administrative personnel see any value in your service? The front line Clinic staff hate you and the hassles you cause them. The current medical clinic environment is too busy to deal with your garbage and the problems you create.Show lessLive4fridays
Horrid
Absolutely horrid. I sign into the app, select facility check-in, select the account and am then taken back to the sign in screen. Second time through the process it ends in a blank, white screen. When I called for support I was told to remove the app, reset my iPhone, reinstall the app and try again. This worked! The ridiculous thing is that I have to do this EVERY TIME I want to make an appointment. For $300/year? Really?Show lessskyman65
It’s true—garbage like all the other credentialing apps
Give us all these requirements to fulfill and make it nearly impossible to submit them.
When needing to upload credentials, MOST of them need to be able to be submitted in a PDF or similar document. Not just a photo from your camera. “Sympl” common sense. This makes it so you have no choice but to use desktop site to submit nearly all of your documents.
Thanks Symplr. Amazing.Show lessBSNnurse
